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Senior Associate, Client Service

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Guidepoint

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need 1+ years in client service or lead generation, a bachelor's degree, UK work rights, strong communication skills, and a desire to excel in a fast-paced, metrics-driven environment.
  • You will manage client relationships, recruit experts for research insights, guide Research Associates, develop screening criteria, and collaborate with team members to enhance service delivery.

Requirements

  • 1+ years of experience within client service or lead generation
  • Bachelor’s degree
  • Previous internship/volunteering/extracurriculars
  • The right to work in the UK
  • Skills YOU will Bring:
  • Desire to work in a sales/lead generation role that is KPI and metrics-driven
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team

Responsibilities

  • Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals.
  • Serve as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industries.
  • Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
  • Direct the expert recruitment efforts of the Research Associates assigned to support your clients.
  • Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system.
  • Work closely with the Project Managers and other team members to optimize client use of Guidepoint’s service.

Application Process

  • Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
  • Meet the Guidepoint Teams!
  • Hiring Manager Interview
  • Mock Assessment (Role Dependent)
  • Complete a stimulated client request and gain more insight into the role
  • Interview Process Outcome

FAQs

What is the role of a Senior Associate, Client Service at Guidepoint?

The Senior Associate, Client Service plays a vital role in helping clients collect primary research insights and exploring business-critical strategies. They are responsible for managing day-to-day client relationships and service delivery for a portfolio of clients while recruiting appropriate experts for discussions and surveys.

What qualifications are required for this position?

Candidates should have a Bachelor's degree, at least 1+ years of experience in client service or lead generation, and the right to work in the UK. Previous internships, volunteering, or extracurricular activities are also beneficial.

What skills are particularly valued for the Senior Associate position?

Ideal candidates should possess a desire to work in a KPI-driven sales environment, strong time management and organizational skills, an outgoing personality, intellectual curiosity, and excellent written and verbal communication skills. The ability to work both individually and as part of a team is also crucial.

What kind of professional environment does Guidepoint offer?

Guidepoint provides a competitive compensation package, private health insurance, an entrepreneurial environment with autonomy and fast decision-making, international exposure, a casual work environment, and team events during summer and winter.

How is the interview process structured for this position?

The interview process includes an initial candidate screen with a recruiter, meetings with the Guidepoint teams and hiring manager, a mock assessment that simulates a client request, and an evaluation of the process outcome.

What opportunities for career development does Guidepoint provide?

Guidepoint emphasizes career growth through built-in mentorship, hands-on leadership, and has a dedicated Client Service Career Trajectory that provides opportunities for skill development and upward mobility within the organization.

Is diversity and inclusion valued at Guidepoint?

Yes, Guidepoint is committed to diversity and inclusion, believing that the diverse backgrounds and experiences of employees, advisors, and clients create valuable connections and perspectives that contribute to the company's success.

What type of clients will I be working with as a Senior Associate?

The Senior Associate will manage relationships with a portfolio of clients across various industries, assisting them in their research needs and strategic decision-making processes.

Guidepoint

The Experts at Finding Expertise

Consulting
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.