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Senior IT Support Technician

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SiriusXM

18d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need a Bachelor’s in IT or related field, 3-5 years of support experience, ACMT/ACiT certs preferred, knowledge of Windows/iOS/Mac, SCCM/JAMF, Google Drive, MS Office, Citrix, ServiceNow, and AD.
  • You will set up and maintain devices, manage escalations, process software requests, troubleshoot issues, support user accounts, collaborate on IT systems, and enforce technology policies.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.
  • 3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.
  • ACMT and/or ACiT certification desirable.
  • Windows OS and hardware knowledge.
  • Apple iOS / Mac OS and device hardware knowledge.
  • SCCM and/or JAMF use for centralized management of devices.
  • Google Drive Support use and knowledge
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
  • Proven ability to support virtual desktops and applications (Citrix). Experience with ServiceNow and Active Directory User/Computer Account administration.

Responsibilities

  • - Setup, configure, and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices, and related hardware/software.
  • - Directly managing customer escalations to a successful conclusion
  • - Maintain all necessary hardware and software inventories for all corporate devices.
  • - Modeling responsiveness & integrity in all customer communications
  • - Process software installation requests through manual installation and automation tools such as SCCM and JAMF.
  • - Analyze, troubleshoot, and repair corporate devices, including computer peripherals and mobile devices.
  • - Support and maintain user account information, including provisioning new accounts and new access through security and system groups.
  • - Collaborating with other departments and professionals in the development of IT systems.
  • - Maintain the integrity and security of all company data.
  • - Enforce policies and procedures for the use of technology within the organization

FAQs

What is the primary responsibility of the Senior IT Support Technician?

The Senior IT Support Technician is responsible for setting up, configuring, and maintaining corporate devices, managing customer escalations, troubleshooting hardware and software issues, and ensuring the integrity and security of company data.

What kind of devices will I be working with in this role?

You will be working with Windows and Mac desktop/laptops, iPhones, Android devices, iPads, and related hardware/software.

What qualifications do I need to apply for this position?

A Bachelor's degree in Computer Science, Information Systems, or a related field is required, along with 3 to 5 years of prior experience in an IT technical support role.

Are there any specific certifications that would be beneficial for this role?

Yes, ACMT and/or ACiT certifications are desirable for this position.

What tools and technologies should I be familiar with?

Familiarity with SCCM, JAMF, Google Drive Support, and MS-Office Suite is required. Experience with Citrix, ServiceNow, and Active Directory User/Computer Account administration is also important.

Will I need to collaborate with other departments?

Yes, collaborating with other departments and professionals in the development of IT systems is a key aspect of this role.

How does the company view customer communication?

The company values responsiveness and integrity in all customer communications.

Is experience with virtual desktops required for this position?

Yes, proven ability to support virtual desktops and applications is required.

What is the work culture like at SiriusXM?

SiriusXM promotes a diverse group of talent and fosters an environment where employees can share authentic and purposeful stories through audio entertainment, contributing significantly to the company's vision.

Are there opportunities for professional growth in this role?

Yes, the Dublin facility is focused on digital transformation, providing opportunities for growth in software development, automotive technology, data science, and analytics.

SiriusXM

Shape the future of audio.

Entertainment & Media
Industry
1001-5000
Employees
1990
Founded Year

Mission & Purpose

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.