Senior Manager, Clinical Contact Center Training

Labcorp

3mo ago

Applications are closed

Job
Full-time
Mid & Senior Level
Consulting
People, HR & Administration
Burlington

Requirements

Familiarity with modern and traditional training methods relevant to adult learners (mentoring, coaching, technical job skills, classroom, e-learning, workshops, simulations, soft skills, etc.).
Proven work experience as a Training Manager.
History designing and executing successful training programs.
Excellent leadership and motivational skills.
Ability to plan, manage time and multitask effectively.
Strong verbal and written communication skills.
Critical thinker with innovative problem-solving skills.
Highly computer literate with proficiency in MS Office and related business and communication tools.
Strategic and creative mindset.
Meticulous attention to detail.
Bachelor's degree or relevant work experience.
3 year’s experience in training and development roles creating and delivering content.
3 years leadership with direct people management.
Advanced degree in human resources or related field.
5 year’s experience in training and development management.
3 year’s experience with adult learning and instructional design techniques.
5 year’s leadership with direct people management.

Responsibilities

Plan and facilitate training plans that enhance employee skills, improve performance, increase productivity, and foster a culture of continuous learning and development.
Assess training program effectiveness and modify as necessary, targeting adult learners.
Manage training budgets, technologies and technical personnel required to develop, manage, and deliver training.
Stay updated on training trends and ensure training initiatives align with goals and employee development needs.
Lead change management programs to assist employees with transitions due to technological changes, acquisitions, and process changes.
Communicate with management, trainers, and team members to ensure that all needs are met, with measurements of success.
Conduct orientation programs and arrange on-the-job training for new hires.
Collaborate with quality teams to understand training needs to improve quality concerns.
Create soft skills training modules to assist with employee development.
Oversee active training sessions, ensuring Trainers and employees have all tools and resources needed for success.
Create a curriculum to facilitate strategic training based on departmental goals.
Drive brand values and philosophy through all training and development activities.

FAQs

What is the primary responsibility of the Senior Manager, Clinical Contact Center Training?

The primary responsibility is to create and implement learning and development strategies for the Clinical Contact Center employees, focusing on training plans that enhance performance and support employee growth throughout their journey.

What qualifications are required for this position?

A bachelor's degree or relevant work experience is required, along with at least 3 years of experience in training and development roles and 3 years of leadership experience with direct people management.

Is there an option for flexible work hours?

Yes, while the standard hours are Monday-Friday 8 AM-5 PM, additional or alternate days/hours may be required to support business needs, accommodating staff across all US time zones.

What type of training methods will be utilized?

The role will incorporate various training methods relevant to adult learners, including mentoring, coaching, e-learning, workshops, simulations, and soft skills training modules.

Will there be any travel required for this position?

Yes, the role requires 5-15% travel to other locations within the lab network and headquarters.

What kind of performance metrics will be used to assess training effectiveness?

Training program effectiveness will be assessed using quality outcomes and feedback from operational teams to ensure continuous improvement in training initiatives and employee performance.

What is the salary range for this position?

The pay range for the Senior Manager, Clinical Contact Center Training is between $91,000 and $150,885, dependent on skills, experience, and internal equity.

Are there opportunities for bonuses with this role?

Yes, the position is eligible for an annual bonus under the Labcorp Bonus Plan, which is based on corporate and/or business segment performance as well as individual performance modifiers.

What benefits are offered to employees in this position?

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life insurance, 401(k), paid time off, tuition reimbursement, and an employee stock purchase plan.

What is Labcorp's stance on diversity and inclusion in hiring practices?

Labcorp is committed to being an Equal Opportunity Employer, striving for diversity and inclusion in the workforce and not tolerating harassment or discrimination of any kind.

Labcorp

In Pursuit of Answers

Science & Healthcare

Industry

10,001+

Employees

1978

Founded Year

Mission & Purpose

Clear and confident health care decisions begin with questions. At Labcorp, we’re constantly in pursuit of answers. With unparalleled diagnostics and drug development capabilities, we accelerate innovation and provide insight to improve health and improve lives. Whether you’re a patient, provider, researcher or in the pharmaceutical industry, we’re here for you. More than 70,000 employees strong, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $14 billion in FY 2020.