FAQs
What is the job title for this position?
The job title is Senior Manager, Customer Solutions.
Where is this job located?
This job is based in the United States, with preference given to candidates located in the Eastern time zone.
Who will this position report to?
This position will report to the Senior Vice President of Customer Success.
What is the primary focus of the Senior Manager, Customer Solutions role?
The primary focus is on enhancing the customer experience from contract closure through account kickoff, ensuring seamless account configuration, implementation, and professional services scoping.
What are the key responsibilities of the Senior Manager, Customer Solutions?
Key responsibilities include driving implementation excellence, maintaining project visibility, promoting collaboration, and enhancing efficiency through streamlined processes and best practices.
What are the minimum experience requirements for this role?
Candidates should have at least 6+ years of experience in customer success, onboarding, and implementation, with a minimum of two years managing full-time employees.
Is experience in a specific industry preferred for this position?
Yes, experience in fast-paced technology-focused companies is required, and background in financial services, fund formation, compliance, or legal industries is strongly preferred.
What qualities are important for a candidate applying for this role?
Important qualities include strong time management skills, a sense of urgency, an analytical mindset, and effective communication skills.
Does Ontra offer remote work options?
Yes, Ontra has a remote-first working policy with options for coworking.
What benefits does Ontra offer to employees?
Benefits include flexible time off, paid parental leave, monthly reimbursement for phone and internet, professional development opportunities, and various options for medical, dental, and vision insurance.
How does Ontra approach inclusivity?
Ontra is committed to the full inclusion of all qualified individuals and ensures that persons with disabilities are provided reasonable accommodations during the application and interview process.
Are external agencies allowed to submit candidates for this position?
No, Ontra is not accepting blind submissions or resumes from recruitment agencies without a signed agreement in place.