Logo of Huzzle

Home

Matches

Explore

Manage

Senior Manager – External Workforce Operations (EMEA)

image

Pfizer

7d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Dublin
  • Quick Apply
    3d left

AI generated summary

  • You need 8+ years in contingent workforce leadership in EMEA, strong regulation knowledge, excellent communication, negotiation skills, and a team player attitude. An MBA or certifications are a plus.
  • You will guide change management efforts, collaborate with stakeholders, ensure compliance, monitor vendor performance, and enhance service delivery while supporting program launches in EMEA.

Requirements

  • 8+ years’ experience in a leadership role within the contingent workforce in the EMEA region
  • Experience in a large corporate environment, preferably a global blue-chip company
  • Proven record of delivering new contingent workforce programs and driving client adoption
  • Strong knowledge of employment laws/regulations for contingent labor (see in-scope countries)
  • Practical experience selecting, managing, and motivating third party labor suppliers
  • Excellent communicator, able to convey complex ideas in an easy-to-understand manner
  • Excellent listening skills, able to utilize emotional intelligence in everyday workplace interactions
  • Exudes a positive get-it-done attitude, able to motivate delivery teams towards success
  • Comfortable having difficult conversations, balances fairness with accountability
  • Adept at working across functional teams in a matrixed environment to deliver solutions
  • Ability to negotiate and influence internal and external stakeholders
  • Comfortable creating and delivering presentations, trainings, and other speaking events
  • An analytical thinker, able to understand, develop, and improve workflows and practices
  • Exhibits independent discretion and control while also informing and escalating appropriately
  • A spirited team player, able to drive global objectives into the local operations
  • A transparent operator with a compliance mind-set who will always “do the right thing”
  • Able to travel 20% for short trips to in-scope countries on a regular basis
  • Strong working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Life Sciences or Pharmaceutical experience preferred but not required
  • Minimum: Bachelor’s degree from accredited 4-year university, MBA a plus
  • Certifications (not required, but a plus): CCWP, PMP, LEAN, Six Sigma

Responsibilities

  • Provide country specific knowledge to help shape and guide our:
  • Approach to change
  • Global policy creation
  • Configuration of the VMS tool
  • Selection of MSPs, Master Vendors, and Preferred Suppliers
  • Fully engage on current-state discovery and future-state design for EMEA region
  • Provide critical on-ground support for all EMEA change management activities
  • Promote the new program to our stakeholders and triage client concerns back to project team
  • Provide direct support during program go-live and hyper-care phase
  • Provide regular coaching and direct support to enable a world class client experience
  • Promote an ongoing commitment to continuous improvement and a culture of innovation
  • Develop strong relationships with the MSP delivery team and their regional account leadership
  • Ensure MSP is adhering to the terms of their agreement (SLAs, KPIs, etc.)
  • Review operating reports and activity metrics to understand trends and bottlenecks
  • Participate in quarterly business reviews
  • Help identify and quality new suppliers, in collaboration with Pfizer Strategic Sourcing
  • Participate in supplier scorecards and optimization planning with the MSP and Strategic Sourcing
  • Monitor and support resolution of high-risk or complex HR/ER workforce issues
  • Ensure timely resolution of client escalations, consulting with Legal, Security, Compliance, etc.
  • Keep the MSP aligned to Pfizer’s global program roadmap and objectives at all time
  • Conducting regular audits of the regional program operations (transactions, invoices, data)
  • Ensuring the highest level of compliance with all local laws and employment regulations
  • Monitoring high-risk vendors or workforce situations, escalating to Program Director as needed
  • Utilizing performance improvement and/or risk mitigation plans as necessary (vendor level)
  • Stay in tune with changes to local laws which may impact the program
  • Inform and consult with the Global Program Manager accordingly
  • Develop relationships with key stakeholders and client groups within the EMEA region (site leads, managers, etc.)
  • Anticipate customer needs and ensure that they receive the best possible service from providers
  • Identify customer problems and coordinate with the best resources to deliver solutions
  • Regularly assess and respond to client education and training requests
  • Partner with MSP, Legal, Compliance, PX (HR) and others to deliver trainings and material
  • Utilize Voice of Customer (VOC) surveys and forums to evaluate their experience
  • Develop plans and drive forth change to constantly improve our service delivery
  • Develop and execute program marketing campaigns to promote awareness and adoption
  • Promote VMS reporting and dashboard capabilities to customers, providing demos as needed
  • Ensure awareness of VMS product deployments and upgrades to impacted customer groups
  • Raise attention to country specific VMS defects or customer issues, tracking to resolution
  • Provide regular feedback and support to Global Director for continuous technology improvement
  • Build critical relationships with internal support teams in pursuit of overall program delivery:
  • Pfizer Workforce Solutions (the global team on which you are included)
  • Strategic Sourcing (S2P, Diversity, Execution teams)
  • People Experienced (“PX”) (Recruiting)
  • Security (Site, Digital)
  • Compliance
  • Legal

FAQs

What is the location of the Senior Manager – External Workforce Operations position?

The position is based in the EMEA region, with a hybrid work location assignment.

What are the primary responsibilities of the Senior Manager?

The Senior Manager will provide support during the transformation of the contingent workforce program, manage the day-to-day relationship with the Managed Service Provider (MSP), and ensure successful delivery of contingent workforce services across Europe.

What countries are primarily in-scope for this position?

Primary in-scope countries include Belgium, Ireland, UK, Italy, and the Netherlands, with potential future management of Germany, Austria, and Sweden.

How many years of experience are required for this role?

A minimum of 8 years’ experience in a leadership role within the contingent workforce in the EMEA region is required.

Is experience in the pharmaceutical industry necessary for this role?

Pharmaceutical experience is preferred but not required.

What qualifications are needed for this position?

A Bachelor's degree from an accredited 4-year university is required; an MBA is a plus. Certifications such as CCWP, PMP, LEAN, or Six Sigma are also considered a plus.

Will there be opportunities for travel in this position?

Yes, the position requires up to 20% travel for short trips to in-scope countries.

Is there any relocation support provided for this role?

No, there is no relocation support available for this position.

What is the application deadline for this job?

The application closing date is October 27th, 2024.

How can candidates apply for the position?

Candidates can apply by submitting their CV as instructed in the job listing.

Pfizer

Pharmaceutical Manufacturing

Science & Healthcare
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Pfizer is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative healthcare solutions. They are committed to improving the health and well-being of people around the world. Pfizer's mission is to be a leading force in the fight against diseases and to provide access to safe, effective, and affordable medicines. Their purpose is to make a positive impact on society by advancing medical science, developing breakthrough therapies, and collaborating with healthcare professionals and partners to address unmet medical needs. With a focus on research, development, and the production of pharmaceutical products, Pfizer plays a vital role in shaping the future of healthcare and improving patient outcomes.