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Senior Manager, Global Process Owner

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UL Solutions

2mo ago

  • Job
    Full-time
    Expert Level
  • Consulting
    Business, Operations & Strategy

AI generated summary

  • You need a relevant degree, 12+ years in process management, expertise in BPMN and Lean Six Sigma, strong analytical skills, proven improvement track record, and excellent communication and leadership abilities.
  • You will own global processes, drive improvements, align strategies, measure performance, manage stakeholders, lead change, promote continuous innovation, ensure compliance, and analyze benefits.

Requirements

  • Bachelor’s or Master’s degree in a relevant field (e.g. Business Administration, Operations Management or related).
  • Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years).
  • Strong knowledge of process design methodologies such as BPMN, Lean Six Sigma, or similar frameworks.
  • Excellent analytical and problem-solving skills with the ability to identify process gaps and recommend effective solutions.
  • Proven track record of driving process improvement initiatives and achieving measurable results.
  • Strong business process management, change management and stakeholder management skills with ability to lead cross-functional teams.
  • Excellent communication, presentation and interpersonal skills.
  • Strong leadership qualities with the ability to influence and collaborate with stakeholders at all levels of the organization.
  • Strong command of English language.

Responsibilities

  • End to end process ownership: Takes ownership and accountability for specific global business processes (e.g. Testing) and drives these with the highest quality.
  • Process Design and Improvement: Designs and implements standardized end to end process solutions. Drives continuous improvement identifying process gaps, inefficiencies, and opportunities for process optimization and automation.
  • Strategy Alignment: Aligns the process objectives with the overall organizational strategy and goals. Collaborates with global key stakeholders and functional leaders to understand their needs and ensure processes support their strategic priorities.
  • Performance Measurement: Establishes key performance indicators (KPIs) and metrics to measure process performance and effectiveness.
  • Stakeholder Management: Builds strong relationships and collaborates with stakeholders at various levels to understand their process requirements and gather feedback. Engages with stakeholders to drive process adoption, manage expectations, and communicate process changes or updates.
  • Change Management: Leads change initiatives related to process improvements/redesigns. Develops implementation and change management plans, including communication, training and stakeholder engagement strategies to ensure smooth transition and adoption of new processes.
  • Continuous Improvement: Promotes the use of Business Process Management, Lean Six Sigma, value stream mapping and other process optimization methodologies. Encourages innovation and explore new technologies or approaches to enhance process efficiency and effectiveness.
  • Cross-functional Collaboration: Collaborates with other Global Process Owners, Process Managers and functional leaders to ensure process integration and standardization. Shares best practices and drives a cohesive approach to business process management.
  • Governance and Compliance: Develops and implements governance frameworks to ensure adherence to policies, procedures, and regulatory requirements.
  • Benefit Realization: Analyze and assess investment and benefits for process improvement and strategic initiatives. Develop business cases and track realization of benefits.

FAQs

What is the primary responsibility of the Senior Manager, Global Process Owner?

The primary responsibility is to ensure that specific global business processes are efficient, effective, and aligned with the organization's overall goals, strategies, and key initiatives.

What qualifications are required for this position?

Candidates should have a Bachelor’s or Master’s degree in a relevant field, along with extensive experience in process management, process improvement, or business process reengineering (minimum of 12 years).

What methodologies should candidates be familiar with?

Candidates should have strong knowledge of process design methodologies such as BPMN, Lean Six Sigma, or similar frameworks.

What skills are necessary for the Senior Manager, Global Process Owner role?

Necessary skills include excellent analytical and problem-solving abilities, change management, stakeholder management, and strong communication skills.

Who does the Senior Manager, Global Process Owner report to?

The Senior Manager, Global Process Owner reports to the Senior Director.

What is the importance of stakeholder management in this role?

Stakeholder management is crucial as it involves building strong relationships, understanding process requirements, gathering feedback, and driving process adoption among various stakeholders.

How does this position contribute to continuous improvement?

This position promotes the use of Business Process Management, Lean Six Sigma, and other methodologies to drive process optimization and encourages innovation to enhance efficiency and effectiveness.

What is the role of performance measurement in this job?

The Senior Manager is responsible for establishing key performance indicators (KPIs) and metrics to monitor and evaluate process performance and effectiveness.

What is the significance of governance and compliance in this role?

The role involves developing and implementing governance frameworks to ensure adherence to policies, procedures, and regulatory requirements, which is essential for risk management and organizational integrity.

How does the Senior Manager, Global Process Owner ensure alignment with organizational strategy?

The Manager aligns process objectives with the overall organizational strategy by collaborating with global key stakeholders and functional leaders to understand their needs and priorities.

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UL Solutions

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.  We believe in the possibility and promise of innovation, and we have spent more than a century enabling it to be safely adopted. From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.​ Our science is your advantage.