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Senior Manager, UX Researcher

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SoFi

2mo ago

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Design
  • $163.2K - $280.5K
  • San Francisco, +1

Requirements

  • 8+ years of experience in Research, at least 3 as a formal people manager
  • Strong expertise in coaching, performance management, and team member development
  • Command of a broad set of quantitative, qualitative, and user-centered methods
  • Excellent communication and stakeholder management skills, with the ability to synthesize and communicate ideas visually, verbally, and in writing to all levels including senior leadership and executives
  • Experience managing and prioritizing multiple projects and priorities simultaneously including building and managing research pipelines across multiple business areas
  • Experience with research tools such as Qualtrics, UserZoom, Maze, dScout, etc.
  • Nice to have - SQL, R, Python experience
  • A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field is considered an advantage
  • Bonus: Domain expertise in personal finances

Responsibilities

  • Lead and Develop: Manage a group of talented researchers, fostering excellence and growth through mentorship, coaching, and skill development
  • Drive Research Excellence: Help improve our processes to raise the bar on our work quality, ensuring impactful outcomes that drive our objectives forward
  • Engage Stakeholders: Build strong company-wide relationships, ensuring alignment on key questions and research priorities to address critical needs
  • Collaborate Cross-Functionally: Partner closely with Business, Design, Product, Marketing and Engineering teams to integrate research efforts into our product development lifecycle
  • Actively help shape the direction of both SoFi and the Research team

FAQs

What are the key responsibilities of a Senior Manager, UX Researcher?

The key responsibilities of a Senior Manager, UX Researcher include leading and developing a team of researchers, implementing efficient processes, collaborating with various stakeholders, and conducting research studies to inform decision-making.

What skills are required for this role?

Skills required for this role include leadership abilities, team development experience, expertise in UX research methodologies, strong communication skills, and the ability to collaborate effectively with cross-functional teams.

How does a Senior Manager, UX Researcher contribute to the success of a project?

A Senior Manager, UX Researcher contributes to the success of a project by leading their team in conducting in-depth research, providing valuable insights to stakeholders, and guiding decision-making based on user-centric data and feedback.

What is the expected level of experience for a Senior Manager, UX Researcher?

A Senior Manager, UX Researcher is expected to have a significant amount of experience in UX research, team leadership, and project management, typically with several years of relevant experience in the field.

SoFi

SoFi helps you save, spend, earn, borrow, invest, and protect your money–all in one app. NMLS 1121636

Finance
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

SoFi is a values-driven company on a mission to help our members get their money right. We create modern financial products and services that help people borrow, save, spend, invest, and protect their money better, so that they can achieve financial independence and realize their ambitions—from owning a home to saving for retirement, paying off their student loans, and more.