FAQs
What is the primary responsibility of the Senior Operations Manager at Royal Bank Plaza?
The primary responsibility is to oversee the daily operation and routine maintenance of the physical building systems and tenant requests, while ensuring high-quality customer service.
How many years of experience are required for this position?
A minimum of 15 years of progressive building operations experience is required for this position.
What type of projects should the candidate have experience managing?
The candidate should have experience in preparing, presenting, leading, and managing capital projects from budgeting to completion.
Are there specific designations or certifications preferred for this role?
Yes, preferred designations include SMA and FMA, BES, SMT, HVAC technician, or a 5th/4th Class Engineer certification. RPA designation or equivalent is also preferred.
Is experience with environmental, social, and governance (ESG) projects preferred?
Yes, experience in managing and implementing ESG projects is preferred for this role.
Will the Senior Operations Manager be involved in budget management?
Yes, the Senior Operations Manager will have an understanding of expense controls and the ability to operate within established budgets.
Is knowledge of building codes required for the position?
Yes, knowledge of building and fire codes is a beneficial skill for this position.
Do you utilize specific software for building operations management?
Yes, experience with Yardi, Angus, or Building Engines work order system is a bonus skill for this position.
Are there opportunities for training and guidance within the team?
Yes, providing guidance and training to the building operations team is a part of the Senior Operations Manager’s responsibilities.