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Senior Operations Support

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S&P Global

Sep 18

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Madrid

AI generated summary

  • You need client-facing and financial services experience, preferably in securities finance, strong analytical skills, advanced Excel, SQL knowledge, and fluency in Spanish and English.
  • You will handle customer inquiries, assist with client training, manage issue escalation, validate resolutions, and collaborate on client-specific projects to ensure timely problem resolution.

Requirements

  • Client facing experience
  • Financial services experience preferred particularly securities finance
  • Knowledge of transaction reporting desired
  • Ability to grasp concepts of a technical nature
  • Advanced MS Excel skills preferred
  • Understanding of SQL, API
  • Knowledge of other vendor systems useful
  • Strong analytical skills
  • Ability to listen, learn quickly and demonstrate initiative
  • Good attention to detail
  • Focused on delivery
  • Must be an excellent written and verbal communicator
  • Spanish & English a Minimum

Responsibilities

  • Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
  • Helping clients understand how the solution works and how to resolve reporting issues
  • Involvement in client training and site visits
  • Escalate issues in a timely manner and ensure resolution
  • Assist in validation or UAT for issue resolution
  • Working on Client specific projects

FAQs

What is the primary focus of the Senior Operations Support role?

The primary focus of the Senior Operations Support role is to provide exceptional customer experience, manage client workflows effectively, and resolve regulatory queries and reporting issues for a broad range of clients.

What kind of experience is preferred for candidates applying for this role?

Candidates with client-facing experience, preferably in financial services, particularly in securities finance and familiarity with transaction reporting regulations such as EMIR, MiFID, ASIC, CFTC, SEC, and/or SFTR, are preferred.

Which technical skills are important for this position?

Important technical skills for this position include advanced MS Excel skills, understanding of SQL and API, and familiarity with other vendor systems.

What languages are required for the Senior Operations Support role?

A minimum of proficiency in Spanish and English is required for this role.

What type of projects will the Senior Operations Support member be working on?

The Senior Operations Support member will be involved in client-specific projects, as well as assisting in client training and site visits.

What are the values emphasized by S&P Global?

The values emphasized by S&P Global include Integrity, Discovery, and Partnership.

What benefits does S&P Global offer to its employees?

S&P Global offers a variety of benefits, including health and wellness coverage, flexible downtime, continuous learning opportunities, retirement planning, family-friendly perks, and additional small perks.

What is the company's stance on diversity, equity, and inclusion?

S&P Global is committed to ensuring that diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation, empowering employees to bring their whole selves to work.

What is the job ID for the Senior Operations Support position?

The job ID for the Senior Operations Support position is 306290.

How should candidates submit their application for this role?

Candidates should submit their applications electronically as only electronic submissions will be considered for employment.

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S&P Global

Finance
Industry
10,001+
Employees

Mission & Purpose

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through sustainability and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world. We are widely sought after by many of the world’s leading organizations to provide credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help the world’s leading organizations plan for tomorrow, today. For more information, visit www.spglobal.com. Our divisions include: – S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. – S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities. – S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. – S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility. – S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets. – S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.