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Senior Order Management Analyst - London, United Kingdom

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Figma

3mo ago

Applications are closed

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
  • London

Requirements

  • 3+ years experience in order management
  • Experience working for a fast-paced SaaS technology business
  • Excellent verbal and written communication skills
  • Strong analytical and problem-skills, detail oriented with emphasis on accuracy
  • Experience with an ERP system, preferably Netsuite
  • While it’s not required, it’s an added plus if you also have:
  • Prior experience with a SOX compliant public company
  • Stripe and Salesforce experience a plus
  • Slack heavy integration and workflow experience

Responsibilities

  • Ensure orders are processed in a timely and accurate manner with minimal order discrepancies between Salesforce & contracts, collaborating with Sales, Sales Ops, and RevOps teams as necessary
  • Triage, resolve, and provide outstanding internal & external support on order management areas
  • Collaborate with internal teams on automation and process enhancement projects, such as UAT testing
  • Identify any non-standard contract term and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition
  • Assist in the annual audit and quarterly reviews, including AR walkthroughs and the preparation of PBCs
  • Develop processes & create documentation library policies related to order management
  • Oversee provisioning and ensure the timely delivery of product; serve as the point of escalation if there are any issues with delivery
  • Participate in the development of metrics and system capabilities to better reconcile and report on global orders related data
  • Participate in or manage ad-hoc projects

FAQs

What are the key responsibilities of a Senior Order Management Analyst?

The key responsibilities include supporting the Company’s billing and month-end close processes, working independently to meet deadlines, being detail-oriented, and reporting to the Director of Revenue Operations.

What qualifications are necessary for this role?

The ideal candidate should have strong analytical skills, experience in order management or billing, ability to work independently, and be detail-oriented. A finance or accounting degree is preferred.

Is this a fast-paced environment?

Yes, this role requires the ability to work in a fast-paced environment and meet deadlines consistently.

Who does the Senior Order Management Analyst report to?

The Senior Order Management Analyst will report to the Director of Revenue Operations.

Is this a team-based role or an individual contributor role?

This role is a part of a small finance team, but the ideal candidate should be able to work independently and take initiative.

Figma

A design platform for teams who build products together.

Technology
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

Figma is a design platform for teams who build products together. Born on the Web, Figma helps teams create, share, test, and ship better designs from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page.