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Senior Residence Manager

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Yugo

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Facilities Management
  • Dublin

AI generated summary

  • You need experience in hospitality or student accommodation, strong interpersonal skills, passion for student experiences, sales focus, a PRSA Licence, and a commitment to Carbon Literacy training.
  • You will lead your team, manage budgets, ensure high property standards, handle complaints, maintain compliance, and build relationships with universities and suppliers to optimize student satisfaction.

Requirements

  • Relevant experience running a residence within hotels, hospitality, or better yet student accommodation
  • Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
  • Passion to ensure that students literally have the best experience of their lives whilst living with us
  • Demonstrates behaviours consistent with our values of integrity, commitment and energy
  • Experience within a fast paced, target driven environment with strong focus on sales and marketing
  • A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand
  • PRSA Licence

Responsibilities

  • Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly
  • Take full responsibility of the budget and P&L, and the financial performance of the student space.
  • You’ll cross all the T’s and dot the I’s, to and ensure you are managing costs and maximizing profit for the property
  • Follow up on all sales opportunities and ensure the student space is at capacity through short term and long term lets
  • You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with your awesome team
  • Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students
  • Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students
  • Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!

FAQs

What are the working hours for the Senior Residence Manager position?

The working hours for this position are 40 hours per week.

What is the salary for the Senior Residence Manager role?

The salary for the Senior Residence Manager role is €57,000.

How many student spaces will I be responsible for?

You will be responsible for 4 student spaces out of the 8 amazing student spaces across Dublin.

Who will I report to in this position?

You will report to the Area Manager.

What type of experience is required for this position?

Relevant experience running a residence within hotels, hospitality, or preferably student accommodation is required.

Are there any specific qualifications preferred for this role?

Preferred qualifications include a willingness to undertake training for Carbon Literacy and a PRSA Licence.

What benefits are offered to employees in this role?

Benefits include a competitive salary with an annual discretionary bonus, 5 weeks' annual leave, an additional 'YuDay' for wellness, subsidized healthcare, a cycle to work scheme, and social events.

What kind of environment does this role operate in?

This role operates in a fast-paced, target-driven environment with a strong focus on sales and marketing.

Is customer service a part of the responsibilities?

Yes, you will be responsible for managing complaints and providing excellent customer service to students.

What values should candidates demonstrate for this position?

Candidates should demonstrate behaviors consistent with values of integrity, commitment, and energy.

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Yugo

Where extraordinary beginnings are made.

Travel & Leisure
Industry
501-1000
Employees
2021
Founded Year

Mission & Purpose

Yugo is the first global student housing operator, created to enhance students’ overall experiences throughout and beyond university and college life. Yugo offers a truly differentiated living experience that is environmentally and socially conscious, emotionally supportive and safe. Based in Denver, Colorado, the business was created through merging three successful international operational brands – the student housing company, Nexo Residencias and Uninest Student Residents with the U.S. operations of Ucomm that were under Global Student Accommodation (GSA), the leading real estate and investment asset manager. Yugo’s experienced leadership team builds on decades of experience to help more students across the globe learn, grow and thrive. Yugo’s global portfolio will encompass 110 properties (living spaces) in nine countries, with 42,000 beds in more than 69 of the top cities in the world for higher education, stretching from Seattle to Melbourne. In the U.S., Yugo’s 29 living spaces span 19 states in cities such as Philadelphia, PA, Columbia, MO, Minneapolis, MN, and Seattle, WA, and college towns such as Madison, WI, Tallahassee, FL and Tempe, AZ, among others. Yugo will join forces with students to build a better future for the planet and themselves. The business pledges to eliminate single-use plastics in living spaces and corporate offices, supply sustainably sourced beds and chairs to support students’ physical and emotional environment and educate students on energy usage and sustainable living in Yugo spaces around the world. This approach will be enabled by Yuniverse, Yugo’s bespoke technology platform providing digital services with greater reach and connectivity to students globally.