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Senior Retail Manager

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Cubitts

Sep 1

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You must be proactive, an excellent communicator, decisive, agile, and experienced in multi-site management, team development, and change management while aligned with our core values.
  • You will manage store operations, maximize profitability, conduct performance reviews, uphold brand standards, resolve customer issues, and develop high-performing teams.

Requirements

  • Proactive and energetic, someone who loves working at a fast pace and independently.
  • Excellent communicator able to build relationships with internal stakeholders and positively influence.
  • Decisive and able to act quickly for positive impact.
  • Able to delegate and empower teams for greater accountability.
  • Agile and flexible to meet the needs of the business. Working flexibly across the week and reacting to the needs of our teams and customers.
  • Previous experience of managing multi site across different regions.
  • Committed to developing your team and proven success of both managing under performers and high performing team members.
  • Aligned to our core values; Proud, Pioneering and For All.
  • Extensive experience in people management, including dealing with complex people issues. Able to have honest and sometimes difficult conversations.
  • Confident in change management with experience of communicating and leading through periods of growth.

Responsibilities

  • Responsible for leading and managing daily operations of a cluster of stores, working closely with the store managers to achieve business and individual goals.
  • Maximising profitability and store contribution through insight and analysis of KPI’s and action.
  • Responsible for ensuring that all of the teams monthly performance reviews are completed and a talent pipeline is identified for future roles and career progression.
  • Lead and deliver brand standards to the highest level across stores including customer journey and experience, visual execution and eye exam journey.
  • Dealing with escalated customer issues, ensuring we are reacting in a timely manner and demonstrating customer first thinking.
  • Hiring, training and developing a team of highly motivated, high performing store managers, who in turn can build high performing teams.
  • Leading and managing complex people issues.

FAQs

What is the primary focus of the Senior Retail Manager role?

The primary focus is to develop and lead the existing store portfolio with an emphasis on customer experience and building a highly motivated, high-performing team.

What are the core values expected from candidates?

Candidates are expected to align with the core values of being Pioneer (always seeking improvement), Proud (taking pride in their work), and For All (remaining humble, accessible, and empathetic).

What qualifications are required for this position?

Candidates should have extensive experience in people management, the ability to handle complex people issues, previous experience managing multi-site operations across different regions, and a proven record of developing high-performing teams.

What metrics are used to measure performance in this role?

Performance is measured through various metrics including a contribution rate of >30%, store sales growth over budget, year-over-year growth, clinic utilization of >80%, and an NPS score of 85.

What is the salary range for this role?

The salary for the Senior Retail Manager position is £46,993 at Senior Manager Level 1, or it may vary depending on experience.

What type of support does the company offer for professional development?

The company offers personalized training and development, exclusive access to the YCN platform, as well as access to professional development resources.

Are there any employee benefits provided?

Yes, employees receive complementary spectacles, bespoke holiday allowances, access to Champion Health, company socials, and various professional development opportunities.

What is the working schedule for this role?

The role is full-time requiring 40 hours per week, with a flexible schedule to meet the needs of the business and its customers.

How is success measured for team development in this role?

Success is measured through monthly performance reviews without exception, setting goals, and hiring the best talent to develop high-performing teams.

Who does the Senior Retail Manager report to?

The Senior Retail Manager will be responsible for leading and managing multiple store managers and will work closely with them to achieve business and individual goals.

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Cubitts

The Modern Spectacle Maker. Born in King's Cross, London.

Fashion & Arts
Industry
51-200
Employees
2013
Founded Year

Mission & Purpose

Specialising in affordable handmade spectacles and sunglasses, our mission is to revive Britain's lost optical legacy. Founded in King's Cross, London. Our services include bespoke spectacle making and full eye examinations.

Culture & Values

  • Pioneering

    You try to improve things, by doing things better or more simply celebrating both innovation and failure. You take the lead and stay positive in the face of challenges and change.

  • Proud

    You take pride in doing things properly. Deeply committed to the highest standards with a relentless drive for consistency in quality and detail.

  • For all

    You treat everyone with the same warmth and respect, and without ego. You listen and communicate openly and honestly, respecting everyone’s opinion.

Benefits

  • Fair and transparent salaries

    A salary policy as crystal clear as our lenses. We are a living wage employer, with a commitment to maintaining an equitable salary gap, currently a difference of 4x between the lowest and highest earners in the company.

  • Quarterly frame allowance

    You will receive your first pair of complementary spectacles on your first day, and then you will be eligible for one frame every quarter if you are full time, or one frame every other quarter if part time.

  • Access to Thrive: Mental Wellbeing

    We have partnered with the award winning mental health service to provide digital therapy and support to all Cubitts employees. For a healthy mind as well as healthy eyes.

  • Cubitts Academy training

    We reserve 1% of our revenue for training, a resource hub for all areas of learning, from education in spectacles to business training. Led and delivered by our internal experts, the Academy facilitates Cubitts staff in achieving excellence.

  • Bonuses and share options

    Annual bonuses are paid as a percentage of company profit, and are shared with everyone. If you work for Cubitts for two years, you automatically receive options, irrespective of grade or level.

  • Access to You Can Now Training programme

    You Can Now is an educational platform with unlimited live, virtual courses and on-demand resources to help self-development and networking.

  • Financial wellbeing and coaching with Bippit

    All employees have access to one-on-one coaching with a finance professional through Bippit, allowing us to learn more, plan better, and take action with our finances.

  • Generous friends and family discount

    Complementary eye tests and 20% off all products, plus four 40% discounts a year, for your nearest and dearest. Of course, whether you snaffle them for yourself is up to you.

  • Bespoke holiday allowance

    We offer a flexible holiday allowance, with the option to buy and sell days. Plus an extra day’s leave for every full year with Cubitts, capped, rather reasonably, at one hundred years.