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Senior Sales Associate Serrano Madrid 36h (f/m/x)

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Hugo Boss

4d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You should have retail experience, made-to-measure skills, excellent communication, commercial acumen, adaptability, cultural awareness, a positive attitude, and be fluent in English.
  • You will deliver excellent customer service, manage CRM data, achieve performance targets, handle transactions and complaints, support loss prevention, and utilize business systems effectively.

Requirements

  • Previous retail, hospitality or customer service experience along with an excellent understanding of premium fashion industry.
  • Made to measure experience is required.
  • Excellent interpersonal and communication skills at all levels
  • Demonstrate strong commercial acumen and brand knowledge
  • Ability to be flexible & adaptable to the need of the business
  • Willingness to constantly learn & develop
  • High cultural knowledge & awareness
  • Proactive and positive attitude
  • Fluent English speaker

Responsibilities

  • Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
  • Responsible for CRM data gathering & quality management
  • Contribute to achieve the location’s performance targets and individual KPI’s
  • Support in transaction, complaint & return handling
  • Participate in regular trainings to continuously develop
  • Support in all operations for loss prevention and stock management
  • Proficient utilization of business systems & latest technology
  • Drive the use of all available tools and ensure procedures are executed and policies followed

FAQs

What is the job title for the position being offered?

The job title is Senior Sales Associate at the BOSS Store in Madrid.

What are the working hours for this position?

The position is for 36 hours per week, which is a full-time job.

When does the successful candidate need to start?

The successful candidate is expected to have an immediate incorporation.

What specific experience is required for this role?

Experience in tailoring and suits is required, specifically made-to-measure experience.

What skills are essential for a Senior Sales Associate?

Essential skills include excellent interpersonal and communication skills, strong commercial acumen, brand knowledge, flexibility, and a proactive attitude.

Is it necessary to have experience in the premium fashion industry?

Yes, previous retail, hospitality, or customer service experience along with an excellent understanding of the premium fashion industry is required.

What are the responsibilities of a Senior Sales Associate?

Responsibilities include delivering customer service excellence, managing CRM data, achieving performance targets, supporting transaction handling, and participating in training.

What benefits are offered for this position?

Benefits include a competitive salary, commission, attractive benefits, tailored training, and opportunities for career development.

Is proficiency in English required?

Yes, fluency in English is required for this position.

What can I expect from the working environment at HUGO BOSS?

The working environment is described as international, inspirational, and dynamic, focusing on an inclusive culture that embraces individuality.

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Hugo Boss

Take the next step and find the perfect job for you – What's your HUGO BOSS?

Retail & Consumer Goods
Industry
10,001+
Employees
1924
Founded Year

Mission & Purpose

At HUGO BOSS, we firmly believe that the passion and dedication of our employees is the essence for the successful execution of our “CLAIM 5” growth strategy. A strong commitment to empowering people and teams is therefore firmly anchored in “CLAIM 5”. In this context, our HUGO BOSS values – entrepreneurial spirit, personal ownership, team mentality, simplicity & quality, and youthful spirit – play a key role. They form the guiding principle for day-to-day cooperation and are intended to foster a spirit of mutual trust. The aim is to create an environment that enables all employees to develop their individual talents and thus directly contribute to the success of “CLAIM 5”. On top of that, HUGO BOSS intends to continue positioning itself as one of the most attractive employers in the fashion industry. This, in turn, should enable us to attract the best talents in the sector.