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Senior Service Designer

  • Job
    Full-time
    Senior & Expert Level
  • Logistics
  • Bristol

AI generated summary

  • You should have expertise in service design, strong analytical and problem-solving skills, experience in user research, and the ability to collaborate with cross-functional teams effectively.
  • You will design and enhance services, conduct user research, collaborate with stakeholders, and create service blueprints to improve patient and donor experiences.

Requirements

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Responsibilities

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FAQs

What qualifications are required for the Senior Service Designer position?

Applicants are typically expected to have relevant experience in service design, along with a related degree or professional qualification.

What is the primary responsibility of the Senior Service Designer?

The primary responsibility is to lead the design of service experiences, ensuring they align with user needs and business objectives.

Will there be opportunities for professional development in this role?

Yes, the position offers opportunities for continuous professional development and training in service design methodologies.

What tools and methodologies are preferred for this role?

Proficiency in service design tools, UX design software, and an understanding of agile methodologies are preferred for this role.

Is there a defined process for collaboration within the team?

Yes, collaboration is encouraged and includes regular workshops, brainstorming sessions, and cross-functional team meetings.

What is the team culture like for the Senior Service Designer position?

The team culture is inclusive, innovative, and focused on collaboration, valuing diverse perspectives and creative solutions.

Are there specific projects the Senior Service Designer will be working on?

Yes, the Senior Service Designer will work on various high-impact projects aimed at enhancing user experiences and improving service delivery.

Is there an opportunity for career advancement within the organization?

Yes, the organization encourages internal mobility and career advancement, providing pathways for growth within service design and related fields.

How does the organization measure the success of a Senior Service Designer?

Success is measured through user feedback, project outcomes, and the overall impact on service delivery and user satisfaction.

What kind of work-life balance can I expect in this role?

The organization promotes a healthy work-life balance and supports flexible working arrangements to accommodate personal needs.

We stand for hope. We stand for life. We stand for helping people do something extraordinary.

Science & Healthcare
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

NHS Blood and Transplant (NHSBT) is responsible for providing blood, organs, and tissues for transplantation across the UK. Their mission is to ensure a safe, reliable supply of these vital resources to save and improve lives. Their purpose is to enhance patient care through the effective management of blood donations and organ transplants, driven by innovation, quality, and the highest standards of service.