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Senior Support Worker

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Home Group

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level

AI generated summary

  • You should have experience in support work, strong communication skills, compassion, and the ability to work both independently and as part of a team.
  • You will provide support to clients, assist with daily activities, promote independence, maintain a safe environment, and collaborate with a team to enhance well-being.

Requirements

  • - Having a passion and experience of support customers to live their best life, working collaboratively, with an eye for detail.
  • - Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
  • - Experience of coordinating and assessing customer referrals.
  • - The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
  • - The experience of working in a supported housing/ mental health/ substance misuse background.
  • - The ability to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.

Responsibilities

  • Starting the day with a cuppa and handover from colleagues, catching up on any changes since you were last on shift and the tasks/ support planned for the day ahead. You might have a linkwork session booked with a customer to review their support plans/ risk assessments or checking in with them to make sure everything is going to plan.
  • You will be supporting customers with their identified support needs such as helping with some cleaning, paying some bills, accompanying to a community activity or an appointment or you could be supporting customers to learn and regain skills with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation when they are able.
  • You might be arranging an inhouse cooking group, BBQ or an activity in the community such as a trip to Felixstowe for Fish and Chips.
  • You might be taking the lead with a new referral and preparing paperwork along with arranging visits and assessments.
  • You might be supporting a customer to view options for move on and supporting them to have assessments and make arrangements to move on to their next home.

FAQs

What is the job title for this position?

The job title is Senior Support Worker, also known as Support Co-ordinator.

Where is this position located?

This position is located in the East Ipswich Mental Health Cluster.

What are the working hours for this role?

This is a part-time position with 33 hours per week, and the shifts may include days, evenings, weekends, and bank holidays.

What is the pay range for this role?

The pay range is between £12.61 to £13.36 per hour, depending on experience. There are additional payments for sleep-ins (£50) and on-call shifts (£14.30 for each 8-hour session).

What kind of support will I be providing to customers?

You will be supporting customers with severe and enduring mental health needs, helping them with daily living activities, maintaining their tenancy, developing skills for independent living, and coordinating community activities.

Do I need any prior experience for this role?

Yes, you should have experience in supporting customers with mental health needs or substance misuse issues, coordinating support plans, and working in a supported housing environment.

Is training provided for this role?

Yes, there are opportunities for training and regular team meetings to ensure that staff are well-supported and have the necessary skills.

Are there opportunities for career progression in this role?

Yes, there are opportunities to grow within the organization as Home Group encourages internal progression and development.

What benefits are offered in this position?

Benefits include 34 days of leave (increasing to 39), a health cash plan, high street discounts, and access to wellbeing tools and support.

Will I need a background check to apply for this role?

Yes, an Enhanced DBS check is required for this position, and the organization will cover the cost of the check.

Can I apply if I need reasonable adjustments during the recruitment process?

Yes, you can contact recruitment@homegroup.org.uk to request any reasonable adjustments to help you shine in the application process.

Home Group

We’re a housing association with a difference, on a mission to build homes, independence and aspirations.

Real Estate
Industry
1001-5000
Employees
1935
Founded Year

Mission & Purpose

We're Home Group, a housing association, social enterprise and charity with a turnover of £430m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.We're proud of the difference that we have made over the last 80+ years and we continue to work hard to support 113,000 customers in 55,000 homes across the UK. Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 5th best place to work in the UK, the 4th best in the North East and the 4th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020. We're also a Stonewall top 100 employer, ranked at 40th.

Benefits

  • Reduced or Flexible Hours

  • Life Insurance

  • Mental Health Care

  • Pension Plan

  • Adoption Assistance

  • Dependent Care

  • Family Medical Leave

  • Maternity & Paternity Leave

  • Military Leave