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Senior Technical Program Manager

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Citrix

26d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    Business, Operations & Strategy

AI generated summary

  • You must have expertise in Atlassian tools, Agile principles, cloud tech, Git, CI/CD tools, data visualization, SDLC, and strong communication skills. Agile certification and multitasking abilities are essential.
  • You will manage release schedules, coordinate cross-functional teams, oversee quality assurance, mitigate risks, and drive strategic initiatives for successful product launches.

Requirements

  • Expertise in using Atlassian tools (Jira, JQL, Jira Dashboard Report) for issues, bugs, and project progress tracking and agile project management.
  • Understanding of Agile values, principles, and practical use.
  • Familiarity with cloud technologies (AWS, Google Cloud Platform, Microsoft Azure).
  • Experience with Git/GitHub for version control and code collaboration.
  • Proficient in Jenkins/TeamCity for CI/CD.
  • Knowledgeable in Splunk/Grafana for data visualization, monitoring, and logging.
  • Skilled in Confluence or Google Workspace for team collaboration & planning.
  • Ability to understand and discuss technical concepts, manage trade-offs, and evaluate new technologies.
  • Familiarity with system design and architecture of cloud and on-prem products.
  • Experience leading global projects and collaborating with diverse cross-functional teams.
  • Understanding of SDLC through hands-on software development in Java, .Net, or Python.
  • SQL: For querying and analyzing data from databases.
  • Proven ability to solve blocker problems between product management, engineering, support, and security teams.
  • Strong multitasking abilities in a dynamic environment.
  • Excellent facilitation, conflict mediation, and situational awareness skills.
  • Excellent verbal and written communication skills. Ability to articulate complex ideas to both technical and non-technical stakeholders.
  • Agile Certification: SAFe SSM, CSM, PMP-ACP.
  • Knowledge of the Kanban framework.
  • Ability to build and maintain relationships with stakeholders at all levels. Skilled in managing expectations and negotiating priorities.
  • Experience in customer outage and solution delivery processes.
  • Working knowledge of current front-end web technologies.
  • Tableau / Power BI: For data visualization and reporting.

Responsibilities

  • Develop and maintain a release schedule for the Citrix CVAD Product suite. Coordinate with stakeholders to define the scope and track readiness of releases.
  • Manage the end-to-end release process, including planning, development, testing, and deployment, while conducting release readiness reviews and owning go/no-go decisions.
  • Oversee quality assurance to meet standards, ensure testing and defect management processes are followed, and collaborate with QA teams on test plans and execution.
  • Identify, assess, and mitigate release risks, developing contingency plans and monitoring risks throughout the release lifecycle.
  • Implement best practices and continuous improvements and provide regular status updates to stakeholders about improvements.
  • Utilize tools for version control, CI/CD, and release automation, ensuring compliance on shipped binaries.
  • Provide support for resolving release-related customer issues and gather feedback to improve future releases.
  • Work closely with development, QA, support, and product management teams to ensure smooth execution, facilitating communication and collaboration among cross-functional teams.
  • Work on cross-functional initiatives closely with Engineering & Product teams to drive execution of strategic initiatives, proactively identifying risks & obstacles along with mitigation plans.
  • Manage the collaboration between engineering, product, design, and other functions by identifying priorities, defining cross-functional milestones, and creating plans.
  • Work with Citrix CVAD teams to identify product dependencies, drive alignment and track ongoing progress.
  • Create and manage detailed work breakdowns program plans, including scope, dependency, risks.
  • Create products program & release status tracking, dashboards and communication between project stakeholders to ensure overall healthy program health.
  • Contribute to an environment that removes obstacles to cross functional program completion.
  • Work closely with engineering teams on priority and productivity process improvements.

FAQs

What is the main focus of the Senior Technical Program Manager role at Citrix?

The main focus is to manage the end-to-end release process for the Citrix CVAD Product suite, ensuring operational excellence through cross-functional collaboration and delivering high-quality software products.

What kind of background is preferred for candidates applying for this position?

We prefer candidates with a strong background in software development, including hands-on experience with software development, test execution, or automation.

What tools and technologies should candidates be familiar with?

Candidates should be proficient in using Atlassian tools (Jira, Confluence), understand cloud technologies (AWS, Google Cloud Platform, Microsoft Azure), and have experience with Git/GitHub, Jenkins/TeamCity, and data visualization tools like Splunk/Grafana and Tableau/Power BI.

What are the responsibilities of the Senior Technical Program Manager?

Responsibilities include developing and maintaining release schedules, managing the release process, overseeing quality assurance, identifying and mitigating release risks, implementing best practices, and collaborating with engineering, product management, and support teams.

What kind of experience is required for this role?

Required experience includes leading global projects, understanding the software development lifecycle (SDLC), and having experience with SQL for querying databases. Familiarity with Agile methodologies is also essential.

Are there any optional skills or certifications that could enhance a candidate’s application?

Yes, optional skills include Agile Certification (SAFe SSM, CSM, PMP-ACP), knowledge of the Kanban framework, and experience with customer outage processes.

How important are communication skills for this position?

Excellent verbal and written communication skills are crucial as the role involves articulating complex ideas to both technical and non-technical stakeholders.

What does Citrix value in its team members?

Citrix values diverse lived experiences, passion for technology, and the courage to take risks. The company encourages empowerment, learning, and innovation.

Is there a commitment to equal employment opportunity?

Yes, Citrix is firmly committed to Equal Employment Opportunity (EEO) and complies with all applicable laws prohibiting employment discrimination.

What should candidates do if they need accommodation during the application process due to a disability?

Candidates should contact Citrix at (800) 424-8749 or email AskHR@cloud.com for assistance.

Citrix

#BuildTheNew, without compromise.

Technology
Industry
5001-10,000
Employees
1989
Founded Year

Mission & Purpose

When we pioneered remote access, we believed people should be able to work anywhere and in any way they need. Three decades later, that’s even more true than ever. It’s what drives us to create technology that transcends the constraints of time, place, infrastructure, networks, and devices. And it’s the reason thousands of organizations around the world trust us to keep their apps available, their data safe, and their people productive—wherever and whenever work happens.