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Service Admin Assistant

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Mercedes-Benz AG

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Accounting & Tax
  • San Francisco

AI generated summary

  • You should have warranty experience, attention to detail, teamwork skills, Microsoft Office proficiency, general accounting knowledge, and a valid driver's license with a clean record.
  • You will manage warranty claims, coordinate with vendors, ensure accurate documentation, process paperwork, maintain records, and communicate with teams for efficient service operations.

Requirements

  • - Warranty experience preferred
  • - Attention to detail
  • - Ability to work well with others and be part of a team
  • - Proficiency Microsoft Office
  • - General accounting knowledge preferred
  • - Valid driver's license and clean driving record

Responsibilities

  • Book warranty repair orders and submit claims of manufacturer warranty
  • Maintain receivables schedules; service contract claim submission and follow up
  • Work closely and effectively with team of technicians, service writers, and supervisors
  • Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
  • Communicate with Service Advisors to define the scope of a warranty claim
  • Process all warranty paperwork to ensure proper documentation and to verify criteria
  • Arrange for parts for shipment to factory or distributor
  • Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor
  • Stays abreast of all factory recalls, announcements, and procedures
  • Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
  • Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
  • Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
  • Maintain record of all claims submitted, returned/rejected and paid and their current status
  • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
  • Provide a weekly report to the service manager regarding claims status
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers

FAQs

What are the primary responsibilities of the Service Admin Assistant?

The primary responsibilities include booking warranty repair orders, processing warranty paperwork, maintaining receivables schedules, and coordinating with technicians and vendors.

What qualifications are preferred for this position?

Warranty experience is preferred, along with strong attention to detail, teamwork ability, proficiency in Microsoft Office, and general accounting knowledge. A valid driver's license and a clean driving record are also required.

What benefits does the company offer?

The company offers a group health plan, paid holidays, paid time off, a 401k plan, employee discounts, voluntary insurance, an employee assistance program, a flexible spending account plan, a collaborative team environment, and opportunities for career progression and advancement.

Is experience in warranty administration necessary for this role?

While warranty experience is preferred, other relevant experience may also be considered based on the candidate's skills and qualifications.

What is the company culture like at Euromotors Auto Group?

Euromotors Auto Group promotes a family-like culture with a strong commitment to serving the community, ensuring transparency and respect, and encouraging employees to grow and succeed.

How does the role support interaction with other teams?

The Service Admin Assistant will work closely with a team of technicians, service writers, service advisors, and supervisors, ensuring effective communication and collaboration.

What kind of reports does the Service Admin Assistant have to provide?

The Service Admin Assistant is expected to provide a weekly report to the service manager regarding the status of warranty claims.

Are there opportunities for career advancement in this position?

Yes, there are opportunities for career progression and advancement within the company.

What is the location of Euromotors Auto Group?

Euromotors Auto Group serves the Northern California Area.

Does the company have a policy against discrimination?

Yes, Euromotors Auto Group is an equal opportunity employer and prohibits discrimination or harassment based on various protected characteristics.

Mercedes-Benz AG

Automotive
Industry
10,001+
Employees

Mission & Purpose

Mercedes-Benz is a renowned global automotive company that specialises in luxury vehicles, trucks, buses, and mobility services. With a rich heritage spanning over a century, Mercedes-Benz is synonymous with exceptional engineering, innovative design, and a commitment to uncompromising quality. Their extensive product lineup includes a wide range of cars, SUVs, and electric vehicles that embody elegance, performance, and cutting-edge technology. Mercedes-Benz's ultimate mission is to provide customers with unparalleled driving experiences, setting new standards of safety, comfort, and sustainability. With a focus on innovation, craftsmanship, and the pursuit of automotive excellence, Mercedes-Benz continues to shape the future of mobility and lead the industry with their iconic brand and unwavering dedication to customer satisfaction.