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Service Advisor

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Pendragon PLC

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a customer service background, automotive interest, strong organization, sales experience, and a passion for delivering exceptional customer satisfaction in a fast-paced setting.
  • You will estimate work, schedule services, advise customers, invoice accurately, and promote extras and accessories to maximize sales opportunities.

Requirements

  • Background in customer service and an interest in the automotive industry, whether above or below the bonnet
  • Flawless organisation skills, and confidence with using computer systems
  • Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
  • Dedication to providing an incredible service, with a passion for making our customers happy!

Responsibilities

  • Provide estimates for work, and book in service and repair work for our customers’ vehicles
  • Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
  • Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

FAQs

What is the salary for the Service Advisor position?

The salary for the Service Advisor position is £26,857, with an additional £4,800 bonus potential.

What benefits are offered with this role?

Benefits include a pension plan, critical illness pay, life assurance, 23 days of holiday plus bank holidays, and exclusive company discounts on used car purchases, leasing deals, and aftersales services.

What experience is required for the Service Advisor role?

A background in customer service and an interest in the automotive industry are required, along with experience in sales and a commitment to providing excellent customer service.

What are the main responsibilities of a Service Advisor?

The main responsibilities include providing estimates, booking service and repair work, advising customers on recommended actions, and keeping them informed about available extras and value products.

Is there a focus on customer service in this role?

Yes, there is a strong focus on providing incredible customer service and making customers happy.

What type of environment will I be working in?

You will be working in a fast-paced environment with a culture of collaboration and an emphasis on transformation in automotive retail.

Are there opportunities for development and growth in this role?

Yes, Lithia UK is dedicated to empowering employees with opportunities for personal and professional development.

What qualities are needed to succeed as a Service Advisor?

Successful candidates need flawless organization skills, confidence in using computer systems, the ability to maintain service levels while meeting KPIs, and a genuine passion for customer satisfaction.

Does Lithia UK value diversity in the workplace?

Yes, Lithia UK recognizes the value of diversity and welcomes applications from all backgrounds and communities.

Is previous automotive experience necessary for this position?

While an interest in the automotive industry is important, previous automotive experience is not specifically required.

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Pendragon PLC

Here at Pendragon, we're driving beyond the possible.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1989
Founded Year

Mission & Purpose

Here at Pendragon, we’re driving beyond the possible. This is a place where you can work for an industry game-changer, with inspirational people, supported with the opportunity to thrive in your career, whether that be as a part of our head office, Evans Halshaw, Stratstone, CarStore, Quickco, Pendragon Vehicle Management or Pinewood teams. As a Pendragon Associate, you’ll play a key part in shaping our future as we collaborate to transform the automotive industry. You’ll be empowered to be the best you can be, in an innovative place that recognises drive and commitment. Our industry-leading training and development programmes will guide you to become experts with your customers, as we unite as one to be the best we can be. Here, you can happily bring your true self to work, truly enjoying the journey as you help drive our innovation. You’ll continuously exceed expectations with an open-minded approach, brushing shoulders with some of the most exhilarating and pioneering vehicle manufacturers in the market. If you’ve got the drive and commitment, the doors are open for you. This is Pendragon.