FAQs
What is the job title for this position?
The job title is Service Advisor - Mazda.
Where is this position located?
This position is located at Burwood Mazda.
What kind of experience is required for this role?
Experience in a similar role within a retail automotive service department is required.
What skills are necessary for a Service Advisor?
Necessary skills include excellent communication, numeracy, customer service skills, sound automotive technical knowledge, and the ability to work in a team environment.
Is a driver's licence required for this position?
Yes, a current driver's licence is required.
What are the main responsibilities of a Service Advisor?
Main responsibilities include being the first point of contact for customers, liaising with the workshop and parts departments, quoting repair jobs, and ensuring a great customer service experience.
What kind of benefits do you offer?
Benefits include an attractive salary and commission package, a car allowance or company car, career opportunities, and access to an Employee Assistance Program for health and wellbeing resources.
Are there opportunities for career growth in this position?
Yes, there are plenty of opportunities for growth and development throughout the wider business.
What is expected in terms of customer service?
It is expected to meet and exceed manufacturers' CSI targets and go above and beyond to exceed customer expectations.
What type of work environment can I expect?
You can expect to work in a team environment with motivated and enthusiastic colleagues.
Is it necessary to be punctual and reliable for this role?
Yes, being punctual and reliable is a key requirement for this role.