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Service Advisor NEW

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BMW Group

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Bedford, +1

AI generated summary

  • You must have a full UK driving licence, motor industry experience preferred, and the ability to work independently and in a team, meeting deadlines with attention to detail.
  • You will greet customers, schedule vehicle services, communicate with the workshop, provide updates, ensure customer satisfaction, maintain product knowledge, and manage administrative tasks.

Requirements

  • Full UK Driving Licence
  • Motor Industry experience is preferable
  • Happy to work independently and as part of a team
  • Ability to work to timescales effectively, with a keen eye for detail

Responsibilities

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.

FAQs

What is the role of a Service Advisor at Group 1 Bedford?

The Service Advisor at Group 1 Bedford will meet and greet customers, book vehicles into the workshop, liaise with the technical team, provide exceptional customer service, and maintain product knowledge.

Is prior motor industry experience necessary for this position?

Motor industry experience is preferable, but if you have a passion for delivering great customer experiences, we encourage you to apply.

What qualifications are required for this job?

A full UK Driving Licence is required for this position.

Will I receive training if I join the team?

Yes, you will be enrolled in our aftersales academy and will have access to accelerated training pathways and manufacturer-led training.

Are there any additional benefits for employees?

Yes, there are several benefits including enhanced paternity and maternity leave, long service holiday rewards, and a paid day off for your birthday.

Will I be working independently or as part of a team?

You will have the opportunity to work both independently and as part of a friendly team.

What kind of working environment should I expect?

You can expect a supportive and friendly working environment with access to state-of-the-art facilities and modern automotive technology.

How important is attention to detail in this role?

Attention to detail is very important as you will be responsible for tracking the progress of vehicles and providing accurate updates to customers.

What is the process for booking vehicles into the workshop?

As a Service Advisor, you will directly handle the booking process, ensuring vehicles are scheduled properly for technical services.

What does "upsell" refer to in this context?

Upsell refers to the practice of suggesting additional services or products to customers during their visit to enhance their experience and service outcomes.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.