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Service and Sales Assistant

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Yugo

28d ago

  • Job
    Full-time
    Entry & Junior Level
  • Dublin

AI generated summary

  • You should have strong customer service skills, be personable, proactive, organized, resilient, adaptable, and willing to learn about Carbon Literacy, with good MS knowledge and cultural awareness.
  • You will provide excellent customer service, handle queries and issues, assist with marketing efforts, ensure resident safety, and organize social events.

Requirements

  • Great customer service and communication skills, being able to effectively engage with people at all levels
  • Be super personable and have a genuine passion for engaging with people
  • Ability to be proactive with strong problem-solving skills
  • Be really organised and able to spin lots of plates at once (metaphorical plates!)
  • Good working knowledge of MS packages
  • Resilience and adaptability, as well as a great cultural diversity awareness
  • A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

Responsibilities

  • Provide a friendly and professional customer service to students living in the residences
  • Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
  • Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
  • Follow and implement all our operating procedures
  • Ensure that the safety and welfare of all our residents is always maintained
  • Organise and communicate social events for residents

FAQs

What are the working hours for the Service and Sales Assistant position?

The working hours are 24 hours per week, specifically on Fridays from 12pm to 8pm, and on Saturdays and Sundays from 8am to 5pm.

What is the salary for this role?

The salary for this position is €18,532.80 per year, plus a Sunday premium.

Where is the job located?

The job is located at New Mill & The Tannery in Dublin 8.

What are the main responsibilities of the Service and Sales Assistant?

Responsibilities include providing customer service to residents, handling queries and complaints, engaging in sales and marketing activities, organizing social events, and ensuring health and safety compliance.

What qualifications do I need to apply for this role?

The ideal candidate should possess great customer service and communication skills, be personable, have strong problem-solving abilities, and be organized. A working knowledge of MS packages is also required.

Are there any preferred qualifications for this position?

Yes, a preferred qualification and/or willingness to undertake training for Carbon Literacy would be beneficial, as these are fundamental to our brand.

What benefits does the company offer?

The company offers a competitive salary with an annual discretionary bonus, 5 weeks of annual leave, an additional 'YuDay' for wellness, subsidized health care, a cycle to work scheme, and social events.

Is experience in sales required for this role?

While sales experience is not explicitly required, a willingness to get involved in sales and marketing activities is important to ensure the residences are fully utilized.

How will I be involved in resident engagement?

You will be responsible for organizing and communicating social events for residents, as well as providing friendly customer service and support.

What is the company's work culture like?

The company promotes a friendly and enthusiastic work environment focused on teamwork, diversity, and employee wellness.

Yugo

Where extraordinary beginnings are made.

Travel & Leisure
Industry
501-1000
Employees
2021
Founded Year

Mission & Purpose

Yugo is the first global student housing operator, created to enhance students’ overall experiences throughout and beyond university and college life. Yugo offers a truly differentiated living experience that is environmentally and socially conscious, emotionally supportive and safe. Based in Denver, Colorado, the business was created through merging three successful international operational brands – the student housing company, Nexo Residencias and Uninest Student Residents with the U.S. operations of Ucomm that were under Global Student Accommodation (GSA), the leading real estate and investment asset manager. Yugo’s experienced leadership team builds on decades of experience to help more students across the globe learn, grow and thrive. Yugo’s global portfolio will encompass 110 properties (living spaces) in nine countries, with 42,000 beds in more than 69 of the top cities in the world for higher education, stretching from Seattle to Melbourne. In the U.S., Yugo’s 29 living spaces span 19 states in cities such as Philadelphia, PA, Columbia, MO, Minneapolis, MN, and Seattle, WA, and college towns such as Madison, WI, Tallahassee, FL and Tempe, AZ, among others. Yugo will join forces with students to build a better future for the planet and themselves. The business pledges to eliminate single-use plastics in living spaces and corporate offices, supply sustainably sourced beds and chairs to support students’ physical and emotional environment and educate students on energy usage and sustainable living in Yugo spaces around the world. This approach will be enabled by Yuniverse, Yugo’s bespoke technology platform providing digital services with greater reach and connectivity to students globally.