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Service and Sales Assistant

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Yugo

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need strong customer service skills, proactive problem-solving, organization, MS proficiency, resilience, adaptability, and a willingness to learn about Carbon Literacy.
  • You will assist residents with inquiries, handle complaints, support sales and marketing efforts, ensure safety, and organize social events.

Requirements

  • Great customer service and communication skills, being able to effectively engage with people at all levels
  • Be super personable and have a genuine passion for engaging with people
  • Ability to be proactive with strong problem-solving skills
  • Be really organised and able to spin lots of plates at once (metaphorical plates!)
  • Good working knowledge of MS packages
  • Resilience and adaptability, as well as a great cultural diversity awareness
  • A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

Responsibilities

  • Provide a friendly and professional customer service to students living in the residences
  • Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
  • Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
  • Follow and implement all our operating procedures
  • Ensure that the safety and welfare of all our residents is always maintained
  • Organise and communicate social events for residents

FAQs

What are the working hours for this position?

The position requires 40 hours per week, Monday to Friday, with occasional evening and weekend work during peak times.

Where is the job located?

The job is located in Central London.

What is the annual salary for this role?

The annual salary for this role is £27,352.00.

What type of experience is required for this position?

Candidates should have great customer service and communication skills, with a genuine passion for engaging with people.

Will training be provided for the preferred qualifications?

Yes, there is a willingness to undertake training for Carbon Literacy as part of our brand's commitment.

What responsibilities will I have in this role?

Responsibilities include providing friendly customer service, handling queries and complaints, engaging in sales and marketing activities, organizing social events for residents, and managing health and safety responsibilities.

What benefits does this position offer?

The position offers a competitive salary with an annual discretionary bonus, 5 weeks' annual leave, an additional 'YuDay' for wellness, subsidized health care, a cycle to work scheme, and social events.

Is prior experience in sales and marketing necessary?

While prior experience is not explicitly necessary, involvement in sales and marketing activities is part of the role, so relevant skills or experience would be beneficial.

What skills are important for success in this role?

Important skills include effective communication, problem-solving, organizational abilities, resilience, adaptability, and a good working knowledge of MS packages.

How can I apply for this position?

Interested candidates can click "apply now" to submit their application and express their interest in the role.

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Yugo

Where extraordinary beginnings are made.

Travel & Leisure
Industry
501-1000
Employees
2021
Founded Year

Mission & Purpose

Yugo is the first global student housing operator, created to enhance students’ overall experiences throughout and beyond university and college life. Yugo offers a truly differentiated living experience that is environmentally and socially conscious, emotionally supportive and safe. Based in Denver, Colorado, the business was created through merging three successful international operational brands – the student housing company, Nexo Residencias and Uninest Student Residents with the U.S. operations of Ucomm that were under Global Student Accommodation (GSA), the leading real estate and investment asset manager. Yugo’s experienced leadership team builds on decades of experience to help more students across the globe learn, grow and thrive. Yugo’s global portfolio will encompass 110 properties (living spaces) in nine countries, with 42,000 beds in more than 69 of the top cities in the world for higher education, stretching from Seattle to Melbourne. In the U.S., Yugo’s 29 living spaces span 19 states in cities such as Philadelphia, PA, Columbia, MO, Minneapolis, MN, and Seattle, WA, and college towns such as Madison, WI, Tallahassee, FL and Tempe, AZ, among others. Yugo will join forces with students to build a better future for the planet and themselves. The business pledges to eliminate single-use plastics in living spaces and corporate offices, supply sustainably sourced beds and chairs to support students’ physical and emotional environment and educate students on energy usage and sustainable living in Yugo spaces around the world. This approach will be enabled by Yuniverse, Yugo’s bespoke technology platform providing digital services with greater reach and connectivity to students globally.