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Service and Sales Assistant

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Yugo

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You must have excellent customer service, strong problem-solving skills, be highly organized, proficient in MS packages, adaptable, and willing to learn about Carbon Literacy.
  • You will deliver friendly customer service, address inquiries and issues, assist in sales and marketing, ensure resident safety, and organize social events.

Requirements

  • Great customer service and communication skills, being able to effectively engage with people at all levels
  • Be super personable and have a genuine passion for engaging with people
  • Ability to be proactive with strong problem-solving skills
  • Be really organised and able to spin lots of plates at once (metaphorical plates!)
  • Good working knowledge of MS packages
  • Resilience and adaptability, as well as a great cultural diversity awareness
  • A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

Responsibilities

  • Provide a friendly and professional customer service to students living in the residences
  • Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
  • Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
  • Follow and implement all our operating procedures
  • Ensure that the safety and welfare of all our residents is always maintained
  • Organise and communicate social events for residents

FAQs

What are the working hours for this position?

The working hours are Saturday and Sunday from 8am to 5pm, with either a Friday or Monday shift from 2pm to 6pm.

How many hours per week will I be working?

You will be working 20 hours per week, with the eligibility to work up to 40 hours during peak periods.

What is the annual salary for this position?

The annual salary for this position is €15,444.00.

Where is the job located?

The job is located in Central Dublin.

What qualifications are required for this role?

You need great customer service and communication skills, the ability to engage with people effectively, strong problem-solving skills, good organization, and a working knowledge of MS packages.

Are there any preferred qualifications for this position?

A preferred qualification and/or willingness to undertake training for Carbon Literacy is preferred, as it is a fundamental part of our brand.

What benefits are offered to employees?

Benefits include a competitive salary with an annual discretionary bonus, 5 weeks' annual leave, an additional 'YuDay' for wellness, subsidized healthcare, a cycle-to-work scheme, and social events.

Is there room for professional development in this role?

Yes, there is a willingness to undertake training for Carbon Literacy, which reflects our commitment to professional development.

Will I be involved in organizing events for residents?

Yes, you will be responsible for organizing and communicating social events for the residents.

How important is customer service in this role?

Customer service is vital as you will be the first point of contact for residents and visitors, handling queries with empathy and professionalism.

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Yugo

Where extraordinary beginnings are made.

Travel & Leisure
Industry
501-1000
Employees
2021
Founded Year

Mission & Purpose

Yugo is the first global student housing operator, created to enhance students’ overall experiences throughout and beyond university and college life. Yugo offers a truly differentiated living experience that is environmentally and socially conscious, emotionally supportive and safe. Based in Denver, Colorado, the business was created through merging three successful international operational brands – the student housing company, Nexo Residencias and Uninest Student Residents with the U.S. operations of Ucomm that were under Global Student Accommodation (GSA), the leading real estate and investment asset manager. Yugo’s experienced leadership team builds on decades of experience to help more students across the globe learn, grow and thrive. Yugo’s global portfolio will encompass 110 properties (living spaces) in nine countries, with 42,000 beds in more than 69 of the top cities in the world for higher education, stretching from Seattle to Melbourne. In the U.S., Yugo’s 29 living spaces span 19 states in cities such as Philadelphia, PA, Columbia, MO, Minneapolis, MN, and Seattle, WA, and college towns such as Madison, WI, Tallahassee, FL and Tempe, AZ, among others. Yugo will join forces with students to build a better future for the planet and themselves. The business pledges to eliminate single-use plastics in living spaces and corporate offices, supply sustainably sourced beds and chairs to support students’ physical and emotional environment and educate students on energy usage and sustainable living in Yugo spaces around the world. This approach will be enabled by Yuniverse, Yugo’s bespoke technology platform providing digital services with greater reach and connectivity to students globally.