FAQs
What are the primary responsibilities of a Service Clerk - Switchboard at BCHS?
The primary responsibilities include providing inbound and outbound call processing for a high-volume call center, dispatching emergency response teams, monitoring alarm systems, providing Lifeline Response, cashier functions, reception duties, chart assembly, filing, and distributing patient information while maintaining data integrity.
What are the education requirements for this position?
The education requirements include a Secondary School Diploma and successful completion of a Medical Office Administration/Clerk Program.
What mandatory qualifications are needed for this role?
Mandatory qualifications include proficiency in Microsoft Office (Word and Excel), previous experience with Meditech, keyboarding and data entry proficiency of at least 50 WPM, and prior multi-line console experience in a healthcare setting.
Are there any preferred qualifications for the position?
Yes, preferred qualifications include successful completion of a Medical Terminology Course, previous Health Records experience, and an understanding of the Universal Code System.
What competencies are mandatory for this role?
Mandatory competencies include knowledge of healthcare utilization processes, ability to work independently and in a team, exemplary customer service and communication skills, planning and prioritizing skills, self-direction, reliability, excellent attendance, ability to handle emergency situations, and availability for all shifts, including weekends and statutory holidays.
What physical demands are associated with this role?
The physical demands include excellent physical health to bend, lift, walk, carry, pull, kneel, and push, as well as maintaining a high standard of performance with periods of lengthy sitting and intensive visual concentration, using a VDT for 75% of the shift worked.
Is COVID-19 vaccination required for this position?
Yes, all applicants must provide proof of two doses for full vaccination against Covid-19 or provide written proof of a medical or religious exemption as per Organization Policy.
What kind of support does BCHS provide for employees?
BCHS offers support through their Employee Assistance Program, tuition reimbursement, support 24/7 for employees, and ongoing infection and prevention control measures.
Does BCHS provide accommodations for individuals with disabilities during the recruitment process?
Yes, BCHS is committed to providing barrier-free and accessible employment practices and will work with candidates to meet their accommodation needs during the recruitment process.