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Service Clerk - Switchboard

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Brant Community Healthcare System

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Brantford

AI generated summary

  • You need a secondary school diploma, medical office training, MS Office proficiency, experience with Meditech, 50 WPM typing, and must be fully vaccinated or provide an exemption.
  • You will manage calls, dispatch emergency teams, monitor alarms, provide Lifeline services, handle cashier and reception tasks, assemble charts, and maintain patient data integrity.

Requirements

  • Secondary School Diploma
  • Successful completion of Medical Office Administration/Clerk Program
  • Proficient in Microsoft Office including Word and Excel
  • Previous experience with Meditech
  • Keyboarding and data entry proficiency- 50 WPM
  • Previous multi line console experience in a healthcare setting
  • Effective September 7th, 2021 all applicants must provide proof of two doses for full vaccination against Covid-19 (in the form of watermark receipts from the provincial portal) or provide written proof of a medical or religious reason for not being fully vaccinated as per Organization Policy, Covid-19 Immunization and Management.
  • Successful completion of Medical Terminology Course
  • Previous Health Records experience an asset
  • Understanding of Universal Code System is an asset
  • Demonstrated knowledge of health care utilization processes
  • Demonstrated ability to work independently as well as within a multi-disciplinary team setting
  • Demonstrated exemplary customer service and communication skills
  • Ability to plan and set objectives and prioritize workload.
  • Self-directed, reliable, mature, dependable individual
  • Excellent attendance record
  • Demonstrated ability to work under pressure in emergency situations
  • Must be available for all three shifts, weekends and statutory holidays.
  • Able to handle all physical demands
  • Excellent physical health i.e. bend, lift, walk, carry, pull, kneel, and push, with the ability to maintain a high standard of performance. Periods of lengthy sitting, intensive visual concentration and use of VDT 75 percent of a shift worked
  • Reliable individual with excellent attendance record and able to work all shifts

Responsibilities

  • Providing inbound and outbound call processing for a high volume call centre
  • Dispatching of emergency response teams
  • Monitoring of BCHS alarm systems and providing appropriate response
  • Providing Lifeline Response, cashier functions and reception for the BCHS
  • Chart assembly, including filing of loose reports and physician mail
  • Distribution of patient information, through manual and technical means, while maintaining the integrity of all data
  • Other duties as required

FAQs

What is the job title for this position?

The job title for this position is Service Clerk - Switchboard.

Where is the Brant Community Healthcare System located?

The Brant Community Healthcare System has two sites located in Brantford and Paris, Ontario.

What type of work schedule does this position offer?

The position offers casual, part-time, and full-time scheduling, with full-time nurses working a 4 on 5 off schedule.

Is there any tuition reimbursement available?

Yes, there is a Centralized Education Fund for tuition reimbursement.

What qualifications are required for this position?

Candidates must have a Secondary School Diploma and successful completion of a Medical Office Administration/Clerk Program.

Are there any mandatory qualifications for this role?

Yes, mandatory qualifications include proficiency in Microsoft Office, previous experience with Meditech, keyboarding and data entry proficiency of 50 WPM, and previous multi-line console experience in a healthcare setting.

What should I do if I am not vaccinated against COVID-19?

If you are not vaccinated, you must provide written proof of a medical or religious reason for not being fully vaccinated, as per the Organization Policy.

What are the working hours for this position?

The successful candidate must be available for all three shifts, including weekends and statutory holidays.

Is there an emphasis on customer service skills for this role?

Yes, exemplary customer service and communication skills are mandatory competencies for this position.

What physical demands are associated with this position?

The physical demands include bending, lifting, walking, carrying, pulling, kneeling, and pushing, as well as maintaining a high standard of performance.

Does the Brant Community Healthcare System promote diversity and inclusion?

Yes, BCHS is committed to employment equity and diversity in the workplace and welcomes applications from various underrepresented groups.

How can I request accommodation during the recruitment process?

You can make your accommodation needs known when contacted, and the organization will work with you to meet those needs.

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Brant Community Healthcare System

Exceptional Care - Exceptional People.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

The Brant Community Healthcare System (BCHS) in Brantford and Paris Ontario, is a leading community health care organization with a total of 262 beds and more than 2,300 staff, physicians and volunteers providing support, programs and services to over 120,000 residents in our community. In 1999, The Willett Hospital in Paris and the Brantford General Hospital became the first two partners in the BCHS. The Brantford General Hospital is a regional acute health centre and the Willett site provides urgent care and ambulatory services for those in need. The BCHS has been awarded the 'Gold' Quality Healthcare Workplace award by the Ontario Hospital Association and Ontario Ministry of Health and Long-Term Care for two years in a row and are an affiliated teaching site of the McMaster University Michael G. DeGroote School of Medicine. We are also the regional centre for Paediatrics, Mental Health, Obstetrics, Gynaecology, CT Scanning, Critical Care, Surgical Services, Ambulatory Care and Emergency Medicine and the site of the Brant Community Cancer Clinic and the S.C. Johnson Dialysis Clinic for patients throughout Brant County and Haldimand-Norfolk.