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Service Delivery - National Accounts

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Carrier

24d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Bangalore

AI generated summary

  • You must optimize resources, manage customer complaints, maintain dealer relationships, ensure timely responses, track mobility, oversee PM service, support dealers, gather feedback, and handle billing issues.
  • You will manage calls and emails, oversee national accounts, handle dealer relations, track service metrics, ensure timely reporting, manage spare parts, and facilitate training and billing follow-ups.

Requirements

  • - Optimize manpower and resources
  • - Responds to complaints of customers
  • - Escalate key issues to senior management
  • - Manage calls and follow-ups for closure to ensure TAT adherence
  • - Provide on-time responses to customers on emails and ensure emails do not escalate to a higher level
  • - Manage dealer relationships
  • - Manage national account customers through regular meetings, feedback, and corrective actions for improvement
  • - Build and maintain healthy business relations
  • - Track mobility and EFSR ensuring 100% closure on mobility
  • - Manage PM service ensuring 100% reports for all national account customers through mobility/CCN
  • - Manage retrofit business
  • - Manage spare parts from indent to closure of calls in the field
  • - Provide CCN support to dealers including training on call allocation, spare parts indent, call closure, etc.
  • - Gather voice of customer feedback and follow-up
  • - Prepare quotations, submit, and follow up with customers and dealers
  • - Follow up on billing/payment with NA Team

Responsibilities

  • Calls Management & follow-ups for Closure to ensure TAT adherence
  • On time Revert to customers on mails and ensure mails does not gets escalated to higher level
  • Dealer Management
  • National account customer management – Regular meetings, take feed back and corrective action for Improvement
  • Building & maintaining the RAPPO healthy business relations, thereby ensuring the maximum customer satisfaction
  • Mobility & EFSR Tracking and ensuring 100% closure on Mobility
  • PM Service Management – Ensuring 100% Reports for all National account customers through Mobility / CCN
  • Retrofit business management
  • Spare parts management – Indent to closure of calls in field
  • CCN Support to Dealers – Training on Call allocation, Spare parts indent, Call closure etc.
  • Voice of customer Feedback & follow-ups
  • Preparation of Quotation, submission, follow up with customer & dealer
  • Billing /Payment follow up with NA Team

FAQs

What is the job title for this position?

The job title is Service Delivery - National Accounts.

Where is the job location?

The job is located in Bangalore, India at Bren Optimus, No 8/2, 3rd floor, Dr M H Marigowda Road, Bangalore 560029.

Is this position full-time or part-time?

This position is full-time.

What are the primary responsibilities of this role?

The primary responsibilities include managing calls and follow-ups, dealer management, national account customer management, maintaining customer relations, mobility tracking, spare parts management, and preparing quotations.

What kind of benefits does Carrier Global Corporation offer?

Carrier offers competitive benefits programs, flexible schedules, parental leave, professional development opportunities, and an Employee Assistance Program.

Does Carrier have a commitment to employee diversity and inclusion?

Yes, Carrier is committed to creating an environment of diversity and inclusion, which they consider essential for growth and innovation.

What should I do if I want to apply for this position?

If you would like to apply for this position, you can click on the "Apply Now!" link provided in the job posting.

What is Carrier's policy on equal opportunity employment?

Carrier is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

Are there professional development opportunities available?

Yes, there are professional development opportunities available to drive your career forward.

Will I receive training on the systems used in this role?

Yes, the role includes providing training to dealers on call allocation, spare parts indent, and call closure, indicating that training will be a part of the responsibilities.

Carrier

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.