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Service Designer

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Kyndryl

1mo ago

  • Job
    Full-time
    Mid Level
  • Consulting
    Design
  • Manchester
  • Quick Apply

AI generated summary

  • You need 4+ years in human-centered design, strong facilitation skills, an entrepreneurial mindset, systems-thinking, and a flexible design toolkit. Excellent communication and IT experience are essential.
  • You will lead design sessions, guide multi-disciplinary teams, collaborate with partners, define solutions, and contribute to a global design community, enhancing customer experience and service blueprints.

Requirements

  • 4+ years in human-centered design, emphasizing design strategy, service design, and co-creation
  • Confident in facilitation of design processes and customer workshops in projects and make sure the full team is onboarded
  • Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges.’
  • Systems-thinking problem-solver who looks through multiple lenses (business, people, technology) and integrates those insights into innovative solutions
  • Lead multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions
  • Broad and flexible toolkit for designing co-creation journeys to lead teams from exploration to ideation. Adept at designing new tools when needed.
  • Excellent collaboration and communication skills with customers and internal stakeholders
  • Strong presentation skills in pre-sales environment
  • Industry vertical experience
  • Experience in IT enterprise or IT environment
  • Proficiency with tools such as Microsoft Suite, Miro or Mural, & other digital collaboration tools
  • Portfolio demonstrating craft, strategic thinking, leadership, customer engagement, and inventive solutions in a variety of contexts

Responsibilities

  • In this role, you’ll work side by side with Experience Strategist and Service Design peers to deliver high value co-creation session to our customers and partners.
  • On customer engagements, you’ll be the design strategist and design leader.
  • You’ll guide the multi-disciplined team through the project, providing insights, ideas, and leadership to deliver high-quality, breakthrough solutions.
  • You’ll work closely with our Consult Partners across practices to identify high-potential customer projects and you will constantly look for more ways to add value to our customer’s experience.
  • You’ll partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life.
  • As an active member of the wider Kyndryl Vital community, you’ll ensure we connect with the other global Kyndryl Vital teams, and contribute case studies, best practices, and other learnings to our global practice.
  • You’ll also be connected to a global professional design community and have access to Kyndryl design leadership.

FAQs

What is the primary focus of the Service Designer role at Kyndryl?

The primary focus of the Service Designer role is to deliver high-value co-creation sessions for customers, leading design strategies and guiding multi-disciplinary teams to develop innovative solutions.

What qualifications are required for this position?

Required qualifications include 4+ years in human-centered design, experience in design strategy and service design, strong facilitation skills, an entrepreneurial mindset, systems-thinking problem-solving abilities, and excellent collaboration and communication skills.

Is industry-specific experience preferred for this role?

Yes, industry vertical experience and experience in IT enterprise or IT environments are preferred for this position.

What tools should candidates be proficient with?

Candidates should have proficiency with tools such as Microsoft Suite, Miro or Mural, and other digital collaboration tools.

Will I be expected to present in a pre-sales environment?

Yes, strong presentation skills in a pre-sales environment are required for this role.

How does Kyndryl approach diversity and inclusion?

Kyndryl is dedicated to creating an equitable workplace that welcomes people of all cultures, backgrounds, and experiences, supported by Kyndryl Inclusion Networks and a commitment to bringing one's whole self to work.

What kind of learning and development opportunities does Kyndryl offer?

Kyndryl offers employee learning programs that provide access to industry-leading training and certifications, including those from Microsoft, Google, Amazon, and Skillsoft.

What kinds of benefits can employees expect at Kyndryl?

Employees can expect a variety of benefits that reflect their diverse needs, support their well-being, and help them and their families through significant life moments.

What role does collaboration play in the Service Designer position?

Collaboration is essential, as the Service Designer will work closely with business and account leaders, technical strategists, customers, and alliance partners to define problems and develop solutions.

How can I apply for this position?

To apply for this position, you can do so through the Kyndryl application process, and if you know someone at Kyndryl, you can select 'Employee Referral' and provide their Kyndryl email address.

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Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Consulting
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.