FAQs
What is the role of a Service Designer in the Digital Experience Design team?
A Service Designer plays a key role in supporting a portfolio of strategic digital propositions, helping to deliver exceptional customer experiences and achieving business goals by simplifying and improving the customer journey.
What types of activities will I be responsible for as a Service Designer?
You will lead service design projects, create design artefacts such as journey maps and service blueprints, design and prototype service solutions, facilitate workshops, and drive innovative solutions using design thinking.
What skills are required for this position?
You will need working knowledge of UX best practices, experience in service design, proficiency in user research methods, excellent communication and collaboration skills, and an understanding of agile methodologies and emerging technologies in banking.
Is there an opportunity for professional development in this role?
Yes, this position supports your professional development and progression, offering opportunities to advance your career.
How important are stakeholder management skills for this role?
Stakeholder management skills are crucial, as you will need to articulate the customer vision and negotiate effectively at high levels to achieve good customer outcomes.
What methodologies should I be familiar with for this role?
You should have a strong understanding of agile methodologies, design thinking, and user-centered design principles to effectively deliver on projects.
Will I have the chance to work directly with users?
Yes, you will facilitate workshops and co-design sessions with stakeholders and users to generate ideas and validate concepts.
What kind of outcomes will this role focus on delivering?
The focus will be on delivering both customer and business value through improved service experiences and innovative solutions to business challenges.