FAQs
What is the primary role of a Service Desk Analyst at Datacom?
The primary role of a Service Desk Analyst at Datacom is to ensure all incidents or requests are updated in a timely manner while providing the best service for every request and adhering to the prescribed processes and procedures.
What are the main responsibilities of a Service Desk Analyst?
The main responsibilities include maintaining end-user satisfaction, ensuring process compliance, and engaging in self-development and leadership. This involves managing customer incidents, logging requests, and regularly updating product knowledge.
What skills are required for this position?
Required skills include knowledge of network hardware, proactive ticket management, conflict resolution, customer service skills, empathy, and strong written and spoken English communication skills.
Is prior experience required for this position?
Yes, prior experience in customer telephone support or service desk operations is required.
What kind of environment should I expect while working as a Service Desk Analyst?
You should expect to work in a constantly changing environment that requires adaptability and fast problem-solving skills.
Where is the office located?
The office is located at BGC Taguig.
What is the work schedule for this role?
The job offers a hybrid work setup, allowing employees to work remotely twice a week, along with a flexible work schedule that promotes work-life balance.
Are there any specific benefits for employees?
Yes, employees receive exciting perks such as spotter fees, HMO with free coverage for 4 dependents, leave credits, performance bonuses, and a work-life balance environment.
Do you provide training for new employees?
Yes, there are opportunities for self-development and managers encourage regular updates to product knowledge and technical skills.
Is there an emphasis on team communication and collaboration?
Yes, the role emphasizes incorporating Datacom values into team interactions, supporting self-performance, and ensuring collaborative problem resolution with Field Technicians and NT Engineers.