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Service Management Leader (m/f/d) Supply Chain Development

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IKEA

2mo ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Dortmund

Requirements

  • To be successful in this role, we believe you MUST have:
  • 6+ years of experience in IT service management, with a focus on operations and delivery.
  • Proven track record of managing intelligent automation solutions and operations.
  • Experience working with ServiceNow for IT service management.
  • Experience with ITIL or similar service management frameworks
  • Strong understanding of intelligent automation technologies, including RPA (Robotic Process Automation), AI, and machine learning.
  • Proficiency in service management tools and platforms, particularly ServiceNow.
  • Ability to analyze and interpret performance data to drive decision-making.
  • Bachelor’s or master’s degree in information technology, Computer Science, Business Administration, or related field.
  • ITIL certification or equivalent service management certification is highly advantageous
  • Exceptional leadership and team management skills
  • Strong problem-solving and analytical abilities
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • High level of organizational and multitasking skills

Responsibilities

  • Provide leadership and guidance to IA operations team on best practices and methodologies.
  • Create and maintain governance frameworks to ensure compliance with organizational standards and best practices.
  • Identify and mitigate operational risks to ensure service reliability and stability.
  • Oversee relationships with external vendors to ensure high-quality service delivery.
  • Track vendor performance against SLAs and take corrective action as needed.
  • Generate and present performance reports on IA operations to stakeholders.
  • Maintain clear communication with stakeholders to meet their needs and expectations.
  • Implement mechanisms to collect and address stakeholder feedback for continuous improvement.
  • Develop standardized processes and methodologies for the IA support team.
  • Promote best practices and effective methodologies in IA operations.
  • Act as the first point of escalation for business stakeholders for IA operations, ensuring timely resolution of issues.

FAQs

What is the job title for this position?

The job title is Service Management Leader (m/f/d) Supply Chain Development.

Where is the position located?

The position is based in Dortmund, Germany.

What qualifications are required for this role?

Candidates should have a bachelor’s or master’s degree in information technology, computer science, business administration, or a related field.

What kind of experience is necessary for this position?

A minimum of 6+ years of experience in IT service management, with a focus on operations and delivery, as well as proven experience managing intelligent automation solutions and operations, is required.

Is experience with ServiceNow important for this role?

Yes, experience working with ServiceNow for IT service management is a key requirement for this position.

Are there specific certifications that can enhance my application?

Yes, having an ITIL certification or equivalent service management certification is highly advantageous.

What are the core competencies needed for this role?

Exceptional leadership and team management skills, strong problem-solving and analytical abilities, excellent communication and interpersonal skills, as well as ability to manage multiple priorities in a fast-paced environment are essential.

How does IKEA promote a diverse and inclusive work environment?

IKEA values diverse backgrounds, perspectives, and skills, and is committed to providing a work environment free of discrimination and harassment.

What is the deadline for submitting applications?

The deadline for submitting applications is 27th November 2024.

Who can I contact for more information about the role?

You can reach out to the hiring manager, Akash Jha, at akash.jha1@inter.ikea.com for questions related to the role.

How should I submit my application?

Applications must be submitted online in English via IKEA's recruitment system SmartRecruiters; applications sent via e-mail will not be accepted.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.