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Service Manager

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Business, Operations & Strategy

AI generated summary

  • You need 2+ years as a Service Manager, ITIL experience, strong communication skills, team collaboration, and the ability to autonomously lead meetings and prepare exec summaries.
  • You will manage service levels, lead incident processes, drive continuous improvement, collaborate on product roadmaps, and support delivery process standardization.

Requirements

  • At least 2 years of work experience as a Service Manager
  • Experience with ITIL
  • Animate and autonomously lead meetings
  • Prepare management presentations and exec summaries
  • Strong team collaboration spirit
  • Strong communication expertise
  • Rigorous and autonomous

Responsibilities

  • Service Level Management and Quality of Service reporting and governance
  • Continuous Improvement Plans (CIP)
  • Lead Major Incident Management process
  • Escalation point for entities
  • Collaboration with main stakeholders on Product Roadmap, SLM and other key activities and events impacting Service levels
  • Collaboration within the Product for the delivery Processes improvement and standardization (Incident, Service Request, Changes and Problems)
  • Support Product Manager in the Product Roadmap definition and follow-up

FAQs

What is the role of the Service Manager at Neotalent Conclusion?

The Service Manager is responsible for service level management, quality of service reporting, leading major incident management processes, and collaborating with stakeholders on product roadmaps and service improvements.

What qualifications are required for this position?

Candidates should have at least 2 years of work experience as a Service Manager and experience with ITIL.

What kind of projects will the Service Manager work on?

The Service Manager will work on challenging projects for large clients, particularly within the energy sector.

Are there opportunities for professional development?

Yes, employees can access continuous training and certifications, and there are opportunities for internal mobility within the company.

Can I customize my career path at Neotalent Conclusion?

Yes, employees have the opportunity to design their own career plans within the company.

What are the key skills needed for this role?

Strong communication skills, team collaboration spirit, autonomy, and the ability to lead meetings are essential for this role.

Where is the position based?

The position is based in Lisbon with a hybrid working model.

How can I apply for this position?

To apply, please send your CV to the provided email address with "MVT_SM" in the email subject.

Does Neotalent Conclusion have a strong company culture?

Yes, the company has a solid culture focused on innovation and digital transformation.

The responsive people

Technology
Industry
501-1000
Employees

Mission & Purpose

Neotalent Conclusion is one of the leading Iberian specialists in Information Technology and Engineering services. Focused on increasing the technological capacity of organizations and the digital transformation of their application ecosystems, Neotalent Conclusion ensures the best fit between specialized talent and the most ambitious projects. Our success comes from our investments in innovation, our focus on results and, above all, the guarantee that our people will have happy and rewarding careers. With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Oporto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.