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Service Manager, Automation

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Valmet Inc.

Aug 29

  • Job
    Full-time
    Mid Level
  • Engineering
  • Madrid
    Remote
  • Quick Apply

AI generated summary

  • You need an engineering degree, 3+ years in a similar role, strong planning, negotiation, and leadership skills, fluency in English and Spanish, and a willingness to travel.
  • You will manage customer relations, oversee staff development, track financial performance, and report on service strategies and tools to enhance efficiency and satisfaction.

Requirements

  • Relevant engineering degree
  • At least 3 years' working experience in a similar position, with the same level of responsibility
  • Excellent planning and follow-up, project handling and negotiation skills
  • Customer service mind-set, client management
  • Leadership skills to manage and further develop the local team
  • Strong interpersonal and negotiation skills
  • Self-managed and result-oriented ability
  • Excellent interpersonal skills with business acumen
  • Problem-solving skills
  • Experience working in a matrix, multi-cultural, international environment
  • Understanding of service-related finance issues
  • HSE mindset
  • Strong communication skills and teamwork approach
  • We expect you to have fluency in English and Spanish language, both written and spoken
  • Willingness and availability to travel

Responsibilities

  • Customers: Service sales, service contract follow up, customer satisfaction, regular customer visits, installed base management, execution of service projects
  • People: Hiring, annual reviews, skill development, HSE, resource planning, efficiency follow up, daily administrative team related tasks, for instance, travel approvals, working hour monitoring and access approvals depending on local legal requirements
  • Financial: P&L follow up, project follow up, estimates as requested by management, monthly meetings with Financial team
  • Internal: Management reporting, Sales & Service tools follow up, Service Maturity planning, Service strategy development

FAQs

What is the primary role of the Service Manager, Automation?

The primary role of the Service Manager, Automation is to lead the implementation of the AS Service Strategy in Spain, develop customer relationships, ensure technical support, and drive the business with an ambitious team.

Where is the home location for this position?

The home location for this position is Madrid, Spain.

Is travel required for this role?

Yes, there is a need for readiness to travel frequently for this role.

What qualifications are required for this position?

A relevant engineering degree and at least 3 years of working experience in a similar position with the same level of responsibility are required.

What skills are necessary for success in this role?

Successful candidates should have excellent planning and follow-up, project handling and negotiation skills, a customer service mindset, leadership skills, strong interpersonal and negotiation skills, problem-solving abilities, and fluency in both English and Spanish.

How does this role contribute to customer satisfaction?

This role involves regular customer visits, service contract follow-ups, and execution of service projects, all aimed at managing and enhancing customer satisfaction.

What are some of the financial responsibilities of the Service Manager?

Financial responsibilities include P&L follow-up, project follow-up, estimates as requested by management, and monthly meetings with the financial team.

What type of environment will I be working in?

You will be working in a matrix, multicultural, and international environment.

What kind of support is provided for team development?

The Service Manager is responsible for hiring, annual reviews, skill development, resource planning, and daily administrative tasks related to team management.

What are the career growth opportunities in this position?

This position offers the chance to grow professionally within a global industry-leading company as part of a network of professionals.

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Valmet Inc.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Valmet has a global customer base across various process industries. We are a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries, and with our automation and flow control solutions we serve an even wider base of process industries. Our more than 19,000 professionals in more than 40 countries around the world work close to our customers and are committed to moving our customers’ performance forward – every day. Valmet is organized around five business lines and five geographical areas. The business lines are Services, Flow Control, Automation Systems, Pulp and Energy and Paper. The areas are North America, South America, EMEA (Europe, Middle-East and Africa), Asia Pacific, and China. The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet’s net sales in 2023 were approximately EUR 5.5 billion. Valmet’s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.