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Service Operations Business Analyst

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GE Healthcare

2d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Bangalore

AI generated summary

  • You need 6+ years in Salesforce-CRM and Data Analytics, a Bachelor’s or relevant experience, strong communication skills, project management expertise, and Lean methodology knowledge.
  • You will ensure project processes and tools are effective, drive training and governance, integrate service management tools, and provide informal guidance to team members.

Requirements

  • This role requires advanced experience in the Services & Digital Business Process. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience) with at least 6 years of experience in Salesforce - CRM and Data Analytics.
  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
  • Ability to document, plan, market, and execute programs.
  • Established Project Management skills.
  • Experience utilizing Lean concepts and principles to streamline and standardize global work processes.

Responsibilities

  • Ensures the team has the processes and tools they need to deliver on professional services project commitments, while tracking ongoing execution and delivery of projects. Drive project execution process training, awareness, adherence, and governance. Integrate multiple service management toolsets and processes into a centralized service management toolset. In addition, design and oversee processes and standards for the centralized toolset.
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.

FAQs

What is the primary responsibility of the Service Operations Business Analyst?

The primary responsibility is to ensure compliance with standards, develop people and processes, manage budgets and resources, and ensure the team has the tools needed to deliver on professional services project commitments.

What qualifications are required for this position?

This role requires advanced experience in the Services & Digital Business Process, and knowledge comparable to a Bachelor's degree or a high school diploma with relevant experience, along with at least 6 years of experience in Salesforce - CRM and Data Analytics.

What characteristics are desired in candidates for this role?

Desired characteristics include strong oral and written communication skills, the ability to analyze and resolve problems, established project management skills, and experience utilizing Lean concepts to streamline processes.

Is this position focused on individual contribution or team leadership?

This position is likely to be an individual contributor role, although it may also involve informal guidance to new team members, potentially indicating early people leadership responsibilities.

How does this role relate to digital solutions and business performance?

The Service Operations Business Analyst analyzes and identifies digital solutions to improve business performance and efficiency, collects and interprets data to guide strategic decisions, and leads digital transformation projects.

Are there opportunities for career growth in this position?

Yes, GE HealthCare offers career opportunities in a culture that fosters care, collaboration, and support, enabling employees to grow and develop their skills.

Does GE HealthCare promote inclusion and diversity?

Yes, GE HealthCare is committed to being an Equal Opportunity Employer where inclusion matters, ensuring that all employment decisions are made without discrimination.

What tools and processes will the Service Operations Business Analyst oversee?

The analyst will design and oversee processes and standards for a centralized service management toolset and integrate multiple service management toolsets into it.

What is the company culture like at GE HealthCare?

The company culture at GE HealthCare emphasizes acting with humility and building trust, leading with transparency, delivering with focus, and driving ownership with integrity.

Is relocation assistance provided for this position?

No, relocation assistance is not provided for this position.

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GE Healthcare

Science & Healthcare
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.