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Service Supervisor

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Rotork

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Engineering
  • Delhi
    Remote
  • Quick Apply

AI generated summary

  • You must have a Diploma or BE in Electrical & Electronics Engineering, strong communication skills, customer service abilities, and knowledge of pneumatic systems, motors, and instrumentation.
  • You will manage field service personnel, travel to customer sites for maintenance, analyze issues, train customers, document actions, ensure compliance, maintain inventory, and oversee service orders.

Requirements

  • Diploma / BE - Electrical & Electronics Engineering (EEE) - Mandatory
  • Ability to work productively with minimal supervision.
  • Good communication and customer service skills
  • Knowledge for pneumatic, motor, instrumentation and control

Responsibilities

  • The service supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of Field Service Personnel.
  • Travel to customer locations to service equipment
  • Perform routine maintenance on equipment and systems
  • Analyse and troubleshoot technical issues
  • Provide training and support to customers on how to operate and maintain equipment
  • Document service and installation actions by completing forms, reports, logs and records
  • Manage customer satisfaction through effectively meeting customer needs and ensuring compliance with company and regulatory standards
  • Ensure the safe use of equipment by adhering to safety procedures and regulations
  • Keep technical knowledge updated by attending educational workshops, reviewing publications and participating in professional societies
  • Collaborate with technical teams and share information across the organization
  • Maintain parts inventory and order any necessary parts or supplies
  • Responsible for Service orders and revenue management in his area of responsibility.

FAQs

What is the role of a Service Supervisor at Rotork?

The Service Supervisor is responsible for delivering first-class field service to customers by managing and developing Field Service Personnel, performing maintenance on equipment, troubleshooting issues, and providing customer training and support.

What qualifications are required for this position?

A Diploma or BE in Electrical & Electronics Engineering (EEE) is mandatory, along with good communication and customer service skills, and knowledge of pneumatic, motor, instrumentation, and control.

Is travel required for the job?

Yes, the Service Supervisor is required to travel to customer locations to service equipment.

What are the main responsibilities of the Service Supervisor?

Responsibilities include performing routine maintenance, analyzing and troubleshooting technical issues, documenting service actions, managing customer satisfaction, adhering to safety procedures, maintaining parts inventory, and overseeing service orders and revenue management.

How does Rotork ensure customer satisfaction?

Rotork ensures customer satisfaction by effectively meeting customer needs and ensuring compliance with company and regulatory standards.

Is there a focus on safety in this role?

Yes, the Service Supervisor must ensure the safe use of equipment by adhering to safety procedures and regulations.

Does the company offer opportunities for professional development?

Yes, employees are encouraged to keep their technical knowledge updated by attending educational workshops, reviewing publications, and participating in professional societies.

What are the available benefits for employees in this role?

Specific benefits are not detailed in the job description, but Rotork is known for its commitment to its people, which may include various employee benefits.

What is Rotork's mission?

Rotork's mission is “Keeping the World Flowing for Future Generations,” focusing on creating solutions that manage the flow of liquids, gases, and powders while ensuring safety and sustainability.

Is team collaboration emphasized in this position?

Yes, the Service Supervisor is expected to collaborate with technical teams and share information across the organization.

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Rotork

Keeping the World Flowing for Future Generations

Manufacturing & Electronics
Industry
1001-5000
Employees
1957
Founded Year

Mission & Purpose

Rotork is a FTSE-250 market-leading global provider of mission critical flow control and instrumentation solutions for oil and gas, water and wastewater, power, chemical process and industrial applications. Rotork has 3,700 employees, based in 39 countries and serving customers in over 170 countries, led from our head office in Bath, UK. No matter where in the world customers are located, Rotork products can be locally sourced and supported by life-of-plant maintenance, repair and upgrade services. Rotork – Keeping the World Flowing for Future Generations.