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Service Team Leader

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Morrisons

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must build relationships, lead teams, coach for high performance, have service department knowledge, manage workloads effectively, and meet strict deadlines.
  • You will oversee front end operations, support colleagues, ensure customer service excellence, manage cash handling, track performance, and foster a collaborative team environment.

Requirements

  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the Service department
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines

Responsibilities

  • Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
  • Create a team that delivers outstanding, friendly and helpful service to all our customers
  • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
  • Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
  • Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action
  • Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company
  • Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
  • Minimise waste, delegating put backs to be completed in a timely manner

FAQs

What is the role of a Service Team Leader?

A Service Team Leader is responsible for leading the Checkout team, driving service performance, ensuring outstanding customer service, and fostering a supportive and performance-driven culture.

What kind of experience do I need for this position?

Candidates should have experience in developing and leading teams, strong operational knowledge of the service department, and the ability to build effective relationships.

What are the working hours like for this position?

The role offers fully flexible shift patterns.

How many holidays do I get?

Employees enjoy six weeks of holiday, including bank holidays.

Is there an employee discount available?

Yes, employees receive a 15% discount in supermarkets and convenience stores from day one, along with an additional 10% discount card for a friend or family member.

What kind of training and development opportunities are provided?

The company offers career progression and development opportunities to help employees grow in their careers.

Are there any health benefits included in this role?

Yes, healthcare and well-being benefits are included, such as access to Aviva Digital GP services.

What family-friendly policies are offered?

The company provides a range of family-friendly policies, including 26 weeks of maternity and adoption leave, as well as neonatal and fertility leave.

How can I apply for this position?

To apply, click the apply button on the job listing, and you will be contacted soon regarding the next steps.

What should I do if I require support during the application process?

If you need assistance with your online application or adjustments during the interview stage, you can contact the support team at hourlyresourcing@morrisonsplc.co.uk for help.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health