FAQs
What is the job title for this position at Nelnet?
The job title is ServiceNow Platform Architect.
What is the primary responsibility of a ServiceNow Platform Architect at Nelnet?
The primary responsibility is to design and develop Nelnet’s ServiceNow platform, creating solutions to meet the requirements of stakeholders, while ensuring the platform’s health and stability.
Are there any citizenship requirements for this position?
Yes, applicants must be United States citizens, as the position requires work in support of a contract with the United States Department of Education, which mandates security clearance applications only for U.S. citizens.
What level of education is required for this job?
A Bachelor's degree in Information Science or a related field is desired, along with an equivalent combination of education and experience.
What experience is preferred for applicants applying for this position?
Applicants should have proven experience as a ServiceNow developer or architect and expertise in areas such as ITSM, ITOM, HRSD, or SecOps, along with experience in leading ServiceNow implementation projects from design to deployment.
What technical skills are essential for this role?
Essential skills include expertise in ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts, UI Actions), knowledge of configuring ServiceNow applications, and familiarity with ITIL processes and IT Service Management (ITSM) best practices.
What is the salary range for the ServiceNow Platform Architect position?
The pay range for this position is $130,000 to $160,000.
What types of benefits does Nelnet offer to employees?
Nelnet offers a comprehensive benefits package that includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance, disability insurance, and a robust wellness program, among others.
What certifications are preferred for this role?
Preferred certifications include ServiceNow Application Developer, Implementation Specialist, and Technical Architect.
How does Nelnet ensure diversity and equal opportunity in hiring?
Nelnet is an Equal Opportunity Employer that complies with Executive Order 11246 and takes affirmative action to ensure that qualified applicants are employed and treated fairly during employment, without regard to various protected statuses.