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Shift Leader

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Caffè Nero

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You should ideally have supervisor experience but it's not necessary. A positive attitude, energy, and love for customer interaction are essential. Brilliant training provided!
  • You will lead the team, ensure excellent customer service, and maintain high standards for coffee and food during store operations.

Requirements

  • Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
  • Brilliant training – no experience is required!
  • The opportunity to grow your career and develop personally and professionally.
  • Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15c per hour, if their store collectively achieves the Customer Satisfaction score.
  • Paid breaks.
  • Free lunch whilst on shift.
  • Additional pay on Bank Holidays.
  • Recommend a Friend scheme – a cash reward if you find new people for the team!
  • Access to our benefits platform, with hundreds of discounts, rewards and offers.
  • If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

Responsibilities

  • support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

FAQs

What is the role of a Shift Leader at Caffè Nero?

The Shift Leader supports in the running of the store, leading the team, providing great customer service, and delivering high standards of coffee and food.

Is previous experience required for the Shift Leader position?

Ideally, some experience as a Supervisor or Team Leader is preferred, but it is not required. Caffè Nero is open to applicants without prior experience.

What training is provided for new employees?

Caffè Nero offers brilliant training, and no prior experience is required for the Shift Leader position.

What are the potential career growth opportunities at Caffè Nero?

Employees have the opportunity to grow their careers and develop both personally and professionally within the company.

What benefits are provided to Shift Leaders?

Benefits include paid breaks, free lunch during shifts, additional pay on Bank Holidays, an incentive program for achieving customer satisfaction scores, and a ‘Recommend a Friend’ cash reward scheme.

How much do Baristas earn at this location?

Baristas at this location earn €12.90 per hour.

What kind of team culture can employees expect at Caffè Nero?

Employees can expect a caring, supportive, and friendly team culture, with opportunities for fun events such as pizza nights, Caffè Nero Club parties, and the Barista of the Year event.

What qualities is Caffè Nero looking for in a Shift Leader?

Caffè Nero is looking for candidates with a great attitude, energy, and a love for interacting with customers.

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Caffè Nero

Retail & Consumer Goods
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

Caffè Nero is a European coffee house brand specialising in high-quality coffee and a variety of food items. Their mission is to provide a premium coffee experience in a relaxed, friendly atmosphere. Caffè Nero focuses on sourcing the finest beans, delivering exceptional service, and creating a welcoming environment for customers to enjoy their coffee moments.

Benefits

  • Brilliant training – whatever your job. You don't need experience to join us as barista

  • Grow your career and develop personally and professionally

  • Unlimited free, handmade drinks, when you’re at work

  • Fantastic discounts. 50% off all handmade drinks, 40% off food and 20% off everything else when you're off shift

  • Recommend A Friend scheme, giving you the chance to earn up to £750 if you refer new people to join the team

  • Length of service recognition

  • Team events, Caffè Nero Club parties and Barista of the Year - there's something for everyone

  • Our benefits platform, with hundreds of discounts and freebies