FAQs
What are the primary responsibilities of a Shift Leader at MANGO Royalmount Montreal?
The primary responsibilities include providing legendary customer experiences, executing company strategies, training and motivating associates, leading selling and service efforts during scheduled shifts, assisting customers with wardrobe styling, and ensuring adherence to company policies and procedures in the absence of the Store Manager (SM) or Assistant Manager (AM).
What kind of supervisory experience is required for the Shift Leader position?
Supervisory experience in a comparable retail environment is required for the Shift Leader position.
How important is customer service in this role?
Customer service is crucial in this role, as the Shift Leader is expected to ensure that associates consistently demonstrate client service standards and to assist in resolving customer service matters when the SM/AM is absent.
What skills are necessary for being successful as a Shift Leader?
Successful Shift Leaders should possess exceptional interpersonal and communication skills, demonstrate the ability to lead a sales team, analyze sales reports, and have proficient knowledge of Windows-based software such as Excel, Word, and Outlook.
Does the Shift Leader need to have flexibility in their schedule?
Yes, the Shift Leader must be able to work a flexible schedule, which includes availability during nights, weekends, and holidays.
Is physical fitness a requirement for this role?
Yes, the position requires the ability to bend, lift, open, and move products and fixtures up to 50 lbs, as well as the capability to stand or walk for long periods.
What kind of decision-making skills are required for a Shift Leader?
The Shift Leader should have the ability to make decisions and mediate conflicts within a team environment.
What type of training will the Shift Leader be responsible for?
The Shift Leader will assist the Store Manager and Assistant Manager in conducting new associate onboarding and sales training.
Are there any requirements for traveling to other store locations?
Yes, the Shift Leader should be willing and able to travel to other store locations if needed and attend district meetings.
What is expected when it comes to providing leadership and assistance with merchandising?
The Shift Leader is expected to provide leadership or assistance with floor sets, window changes, and meet other merchandising and visual expectations.
What are the expected hours of operation for a Shift Leader?
The Shift Leader should be prepared to work according to the store's operating hours, which may include days, evenings, weekends, and holidays.