Logo of Huzzle

Home

Matches

Explore

Manage

Shipboard Medispa Physician

image

OneSpaWorld

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Healthcare
  • Rome
    Remote

AI generated summary

  • You must hold a medical degree, valid license, and prefer board certification in Plastic Surgery or Dermatology. Strong communication, customer service skills, and teamwork are essential.
  • You will provide medi-spa services, manage patient records, uphold sanitation standards, train staff, maintain inventory, communicate with guests, and support overall spa operations.

Requirements

  • Completed medical education and hold a medical degree from a recognized college or university.
  • Hold a current valid medical license.
  • Board certification or similar international certification in Plastic Surgery or Dermatology preferred but not required.
  • Comfortable with giving presentations/speaking in front of large groups.
  • Fluency in English.
  • Strong interpersonal skills.
  • Possess the ability to work without direct supervision and actively promote the services to the guests.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must be able to give an effective presentation as it relates to medi-spa services.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication and listening skills.
  • Basic computer knowledge.
  • Must be a team player.

Responsibilities

  • Be on time for work, prompt for each appointment.
  • Provide consistent professional medi-spa services and treatments in accordance with OneSpaWorld’s medi-spa protocols.
  • Conduct patient follow-up as required.
  • Be flexible with scheduling, supporting the needs of the spa and guest.
  • Properly care for equipment and use proper amounts of product/supplies to assist with cost control.
  • Follow service pricing policy set by OneSpaWorld.
  • Prior to all services, complete with the guest the Medical Record which must be stored at the completion of each cruise in the Spa Manager’s office or designated place within the spa facilities for a period of 2 years. (3 years on Cunard and P&O).
  • Cross-promote other spa services.
  • Uphold the standards of sanitation and sterilization as directed by ship and company policy and procedure.
  • Properly clean and restock medi-spa treatment room as required.
  • Manage medical product and supply inventory.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Required team meetings: embarkation day meetings and sea day team meetings.
  • Assist in all areas of spa operation as requested by management.
  • Train new spa staff in medi-spa services/cross-promotion skills – follow up must be carried out to ensure staff are confident with services and promotions.
  • Follow Medi-Spa Operations Policies.
  • Email report daily and inventory report with every end of cruise report.
  • For all guests, doctors must review the guest consultation information with them prior to the service.
  • All guests receiving treatments (including complimentary treatments) must complete the required consent forms. Doctors are required to complete a medical record for each guest.
  • At conclusion of the treatment, review Aftercare Instructions with the guest and provide them with a copy.
  • Conclude by thanking the guest for the opportunity to take care of them. Schedule a follow-up appointment and assist them with scheduling at the front desk.
  • Clean your room and set up for your next guest.
  • Do not stand around the front desk between services. Treatment room should look the same at the start and end of every day and between each guest. This means the room must be:
  • Clean – sanitize work surfaces and sink area; store trash in proper receptacles (biohazard/sharps/trash); All trash must be taken out daily or when full.
  • Organized – stock boxes should be out of sight and all supplies must be organized or stored properly.
  • Inviting – the treatment bed must be properly dressed and proper ambience with regards to music and temperature.
  • Dispose of open unused needles.
  • Dispose of Bio-Hazard bag if full.
  • Take Sharps Container to Medical facility if full.
  • Sterilize table and countertops.
  • Fill out inventory control form.
  • Lock product storage cabinets.
  • Lock treatment room.
  • Email daily revenue report to shore side team.
  • Medi-Spa Physicians may only be booked for services for which they are qualified to administer.
  • In some cases, it is impossible to fairly book services if you are not qualified to perform all services.
  • Medi-Spa Physicians are not allowed to refuse or trade services that they are certified to perform.
  • Guest requests cannot be moved or changed without the Spa Manager’s approval.
  • All staff members are required to perform general duties during their scheduled hours, as directed by the manager onboard.
  • General duties may include, but are not limited to, promotional duties, port cleaning, staff meetings, training and stock inventory.
  • Be familiar with OneSpaWorld’s ‘GPS’ to safety.
  • Understand and practice the required self-screening procedures.
  • Understand and follow the agreed upon procedures for symptomatic guests or employees.
  • Understand and adhere to staff and guest Physical Distancing Policy.
  • Understand and adhere to Staff Personal Hygiene Policy.
  • Understand and adhere to the Hand Washing Policy.
  • Arrive at the spa between five and ten minutes prior to assigned shift start time.
  • Understand proper use and disposal of Personal Protective Equipment (PPE) for the modality and for handling soiled linen, waste, and chemicals.
  • Be familiar with the approved disinfecting products available at the spa location including proper use, contact time, disinfection methods and proper storage and handling procedures.
  • Understand and adhere to the Treatment Room Preparation requirements.
  • Understand and adhere to the Sanitation Policy for the applicable modality and services performed.
  • Understand and adhere to the Sanitation Policy for the applicable spa area.
  • Understand the Sanitation Log Policy and complete logs as required.
  • Understand and adhere to the Retail Product Handling and Transferring Procedure.
  • Understand and adhere to the Product Sampling Procedure.

FAQs

What are the educational requirements for the Shipboard Medispa Physician position?

Candidates must have completed medical education and hold a medical degree from a recognized college or university.

Is board certification required for this position?

Board certification or similar international certification in Plastic Surgery or Dermatology is preferred but not required.

What languages are required for this role?

Fluency in English is required.

Will the Medispa Physician need to give presentations?

Yes, the Medispa Physician should be comfortable with giving presentations and speaking in front of large groups.

What type of experience is preferred for this position?

Experience in administering cosmetic medical procedures and strong interpersonal skills are preferred for this position.

Who does the Shipboard Medispa Physician report to?

The Medispa Physician reports to the Spa Manager.

What are the main duties and responsibilities of a Shipboard Medispa Physician?

Responsibilities include administering cosmetic medical procedures, conducting patient follow-ups, managing medical product inventory, cross-promoting spa services, and maintaining a sanitary treatment environment.

Is there a need for flexibility regarding the work schedule?

Yes, candidates must be flexible with scheduling to support the needs of the spa and guests.

What safety and sanitation protocols must be followed?

The Medispa Physician must uphold standards of sanitation and sterilization as directed by the ship's policies and procedures, including proper care of equipment and maintaining a clean treatment room.

Are there specific guidelines for patient interactions?

Yes, all patients must complete medical records and consent forms before treatment, and aftercare instructions should be reviewed with the guests.

Do Medispa Physicians have to attend team meetings?

Yes, participation in required team meetings, including embarkation day and sea day meetings, is expected.

What should a Medispa Physician do at the end of the day?

Duties include disposing of biohazard materials, sterilizing treatment areas, and completing the inventory control form.

Will I work independently or as part of a team?

The position requires both independent work and collaboration with the Medi-Spa Sales Consultant and other spa staff.

What are the expectations regarding guest interactions?

The Medispa Physician is expected to handle guests’ questions and concerns professionally and courteously and maintain a positive attitude.

Are there any specific attire or grooming standards for this role?

Yes, professionalism in appearance is a must, along with adherence to personal hygiene policies.

image

OneSpaWorld

Leading worldwide provider & innovator in the fields of wellness, beauty, rejuvenation & transformation.

Science & Healthcare
Industry
5001-10,000
Employees

Mission & Purpose

Petra Brands is a leading company in the branded consumer goods sector, specialising in the production and distribution of high-quality, innovative food products and beverages. Their ultimate mission is to create and deliver exceptional brands that meet the evolving needs and preferences of consumers, while maintaining a strong commitment to quality, sustainability, and ethical practices. Petra Brands aims to provide value through their diverse portfolio of trusted brands, ensuring customer satisfaction and fostering long-term relationships with their partners and stakeholders. Their purpose is to enhance everyday life by offering superior products that contribute to the well-being and enjoyment of their customers.