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Shop Manager

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  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    People, HR & Administration
  • Dubai

Requirements

  • Bachelor’s Degree
  • 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
  • Fluency in English
  • Proficiency in MS Office
  • Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
  • Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
  • Developing and Motivating Others: level 4
  • Cultural Awareness: level 4
  • Decision Making: level 3
  • Commercial Understanding: level 3
  • Analytical Thinking: level 3
  • Customer Focus: level 3
  • Driving and Achieving results: level 3

Responsibilities

  • Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
  • Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
  • Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
  • Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market.
  • Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.
  • Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
  • Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
  • Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first).
  • Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.

FAQs

What is the job title for this position?

The job title is Shop Manager.

What is the primary location for this job?

The primary location for this job is in Dubai, specifically at The Dubai Mall in the United Arab Emirates.

What qualifications are required for this position?

A Bachelor's Degree is required, along with 3 years of experience in a managerial role, fluency in English, proficiency in MS Office, and specific skills related to sports goods retail.

Is prior experience in the retail industry necessary?

Yes, previous experience in the retail industry is a major plus for this position.

What are some of the main responsibilities of the Shop Manager?

Responsibilities include greeting customers, monitoring inventory activities, analyzing sales performance, recruiting and training team members, preparing staff schedules, managing the budget, and ensuring compliance with brand standards.

What skills are specifically valued for this role in sports goods retail?

Skills valued include being collective, project-oriented, enthusiastic, empathic, entrepreneurial, and responsible, as well as having active participation in at least one sporting activity and expert knowledge of sporting events.

What is the schedule for this position?

The schedule for this position is full-time.

Is there an opportunity for career development in this role?

Yes, the role involves recruiting and training team members, which offers opportunities for guidance and career development within the company.

How does the company prioritize customer service?

The Shop Manager is responsible for ensuring that customer needs and complaints are addressed in a timely manner, thereby creating customer loyalty and a strong portfolio.

What is the unposting date for this job?

The unposting date for this job is ongoing.

We exist to provide our customers and people with an entertaining and exciting way of life.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40+ leading international franchise concepts across the Middle East and Africa. With over 13,500 employees, dedicated offices in every market it operates, and world-class infrastructure, the company oversees over 700 stores. Since its inception in 1978, the Group has developed a substantial network of retail stores representing leading international brand names in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty & cosmetics. AZADEA Group operates across 14 countries, including Algeria, Bahrain, Cyprus, Egypt, Ghana, Ivory Coast, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, and the United Arab Emirates.