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Shop Manager

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  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Dubai

Requirements

  • - Bachelor’s Degree
  • - 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
  • - Fluency in English
  • - Proficiency in MS Office
  • - Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
  • - Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
  • - Developing and Motivating Others: level 4
  • - Cultural Awareness: level 4
  • - Decision Making: level 3
  • - Commercial Understanding: level 3
  • - Analytical Thinking: level 3
  • - Customer Focus: level 3
  • - Driving and Achieving results: level 3

Responsibilities

  • - Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
  • - Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
  • - Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
  • - Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market.
  • - Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.
  • - Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
  • - Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
  • - Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first).
  • - Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.

FAQs

What is the primary responsibility of the Shop Manager?

The primary responsibility of the Shop Manager is to greet customers, ensure their needs are met, and maintain high-quality customer service standards to create customer loyalty.

What qualifications are required for the Shop Manager position?

A Bachelor’s Degree and 3 years of experience in a managerial role, preferably in the retail industry, along with fluency in English and proficiency in MS Office are required.

Is experience in sports goods retail necessary for this role?

Previous experience in the sports goods retail industry is a major plus, along with active participation in at least one sporting activity and expert knowledge of sporting events.

How is the performance of the Shop Manager evaluated?

The performance is evaluated based on their ability to analyze sales data, manage inventory, recruit and motivate team members, and achieve sales targets while ensuring customer satisfaction.

What skills are essential for the Shop Manager?

Essential skills include developing and motivating others, cultural awareness, decision-making, commercial understanding, analytical thinking, customer focus, and driving results.

What is the work schedule for this position?

The work schedule for the Shop Manager position is full-time.

Where is the Shop Manager position located?

The Shop Manager position is located in Dubai Hills, United Arab Emirates.

Does the Shop Manager oversee the shop’s compliance with brand standards?

Yes, the Shop Manager is responsible for overseeing the shop's image and ensuring compliance with the brand’s standards, including cleanliness, display, and maintenance of the shop.

How does the Shop Manager manage the budget?

The Shop Manager manages the annual allocated budget by monitoring expenditures, optimizing costs, and reporting variances versus budget after validating with the District Manager or Brand Manager.

Are there any specific personal attributes sought for this role?

Yes, candidates should be enthusiastic, empathetic, entrepreneurial, responsible, and skilled in collective game and project-oriented activities.

We exist to provide our customers and people with an entertaining and exciting way of life.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40+ leading international franchise concepts across the Middle East and Africa. With over 13,500 employees, dedicated offices in every market it operates, and world-class infrastructure, the company oversees over 700 stores. Since its inception in 1978, the Group has developed a substantial network of retail stores representing leading international brand names in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty & cosmetics. AZADEA Group operates across 14 countries, including Algeria, Bahrain, Cyprus, Egypt, Ghana, Ivory Coast, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, and the United Arab Emirates.