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SMB- Agency Partner Manager - Spanish Speaking

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TikTok

4d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Marketing
  • Dublin

AI generated summary

  • You must be fluent in English and Spanish, have 3+ years in digital marketing, strong client focus, problem-solving skills, attention to detail, and a passion for consultative selling.
  • You will build and manage strategic partnerships with media agencies, drive client growth, optimize budgets, ensure performance, maintain relationships, and deliver exceptional customer support.

Requirements

  • Minimum Qualification:
  • As this role works in our Spanish market, working with Spanish customers, fluency in English and Spanish is required for the success of this role
  • 3+ years experience and knowledge of the digital marketing landscape, ideally in this market
  • Previous experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus
  • Sharp client focus and motivated by thriving customer success
  • Problem solver capable of navigate ambiguity and proactively provide effective solutions to customer needs
  • Preferred Qualifications:
  • Strong attention to detail and a proven ability to balance priorities and meet deadlines
  • Sound analytical and quantitative skills
  • Experience working with revenue targets in a fast paced, client facing environment.
  • A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business

Responsibilities

  • Set up and enhance long term successful strategic partnerships with existing media/digital agencies to support their long term growth in the Spanish Markets
  • Develop and grow an existing book of agency business by:
  • Scaling current agencies' advertisers
  • Securing additional budget by proving greater ROAS for the agencies' clients
  • Pitching for new clients' activations
  • Prove impact through achieving KPIs such as: increase in budget & ARPA, growth of active clients per agency, etc
  • Accurately forecast revenue delivery and identify opportunities to prevent or bridge gaps to goal
  • Establish and maintain both C-Level & tactical relationships with agencies, becoming their key point of contact, to ensure TikTok is a partner of choice in their future growth
  • Leverage insights, data, and industry benchmarks to lead conversations with internal Cross-Function Stakeholders, and externally to support the agencies
  • Manage media agencies at scale; monitoring the partner's performance through tools and timely communication with clients
  • Deliver best in class customer experience: reactively troubleshoot any practical problem occurring to the agencies and proactively anticipate any challenge

FAQs

What is the primary language requirement for this position?

Fluency in both English and Spanish is required for success in this role, as it involves working with Spanish customers.

How many years of experience are needed for this position?

A minimum of 3+ years of experience in the digital marketing landscape is required for this role.

Is previous experience working with agencies necessary?

Previous experience working closely with agencies, resellers, or consulting businesses is not strictly required, but it will be regarded as a plus.

What skills are emphasized for this position?

Strong client focus, problem-solving abilities, attention to detail, and sound analytical skills are emphasized for this role.

What types of relationships will I be establishing in this role?

You will be establishing and maintaining both C-Level and tactical relationships with agencies, becoming their key point of contact.

Will I have revenue targets to meet in this position?

Yes, experience working with revenue targets in a fast-paced, client-facing environment is preferred for this role.

What tools or methods will be used to monitor partner performance?

Media agencies will be managed at scale, with performance being monitored through tools and timely communication with clients.

What is TikTok's commitment to workplace diversity?

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

What is the nature of the customer experience that the SMB Account Manager is expected to deliver?

The SMB Account Manager is expected to deliver best-in-class customer experience, proactively anticipating challenges and reactively troubleshooting any practical problems that arise.

What is the primary goal of the SMB team at TikTok?

The primary goal of the SMB team is to help businesses and brands of all sizes unleash their creative side and achieve their marketing goals on TikTok.

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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.