Logo of Huzzle

Home

Matches

Explore

Manage

SMB Customer Success Manager - Spain

image

Pleo

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You need a positive mindset, strong empathy, goal-oriented drive, adaptability, trustworthiness, and a passion for improvement. Finance/accounting experience is a plus. Fluency in Spanish and English is essential.
  • You will focus on customer adoption, identify usage gaps, manage escalations, prevent churn, collaborate across teams, and enhance customer nurturing through automation and data optimization.

Requirements

  • You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.
  • You truly enjoy helping others move and improve. It is part of you to make sure that the customers scale with your help.
  • You love goals and objectives. You don’t always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.
  • You love a fast paced and dynamic environment, where you jump from one task to another. From one conversation with a customer to another.
  • You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.
  • You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people’s emotions
  • You are the person who always wants to improve everything. It can always be optimised, and done just a little bit better - every time.
  • You love to see all the possibilities there are for our customers in the future. You love thinking about the future – and making it a reality.
  • It would be a HUGE plus if you have experience in accountancy or have worked previously as an accountant. Or even if you have a finance background.
  • Fluency in Spanish and English

Responsibilities

  • Have a strong focus on adoption and nurturing for customers that have already been onboarded.
  • With more than 4000 customers in the Spanish market, this is not the typical 1:1 approach customer success role, and you will have to think outside the box to provide help and value with a 1:many-approach. This is crucial for the role in our SMB segment!
  • Identify gaps between best practice and actual usage of our product and features.
  • Make sure the customer learns about – and uses – all the features we offer at Pleo.
  • Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.
  • Help Pleo to achieve operational excellence for its customers.
  • Do everything in your power to avoid customer churn – by working with health scores, product and feature adoption.
  • Collaborate across teams to improve the entire customer segment from lead to nurturing.
  • Creating great nurturing of scale through automation, optimisation, and the right data usage.

FAQs

What is the location for the SMB Customer Success Manager role?

The role is based in Lisbon, Madrid, or Paris.

What kind of experience are you looking for in candidates?

We are looking for hands-on customer experience professionals, ideally with proven experience in a consultative customer-facing role, such as management consulting, account management, or customer success management, preferably in an enterprise software or SaaS organization.

Is fluency in Spanish and English required?

Yes, fluency in both Spanish and English is required for this position.

What are the main responsibilities associated with this role?

The main responsibilities include focusing on customer adoption and nurturing, identifying gaps in product usage, managing customer escalations, avoiding customer churn, and collaborating across teams to enhance customer experience.

What kind of team and environment can I expect?

You can expect to work in a dynamic and fast-paced environment focused on teamwork and collaboration within the Customer Experience team.

Are there any specific qualifications or backgrounds that are considered a plus?

Yes, experience in accountancy or a finance background would be a huge plus for this role.

What benefits do you offer to employees?

Benefits include a Pleo card, lunch allowances, private health insurance, 25 days of holiday plus additional options, wellbeing days, access to LinkedIn Learning, and paid parental leave.

How does the interview process work for this position?

The interview process consists of an initial call, a challenge task, a team interview, and a final interview with someone in leadership.

Why are applications required to be submitted in English?

English is our company language, so you'll be using it frequently if you join.

What is Pleo's mission?

Pleo's mission is to help every company go beyond the books and create a more trusting and progressive workplace experience.

Are there opportunities for professional development?

Yes, we provide access to LinkedIn Learning for continuous skill acquisition and professional development.

image

Pleo

Smart company cards. Automated expense reports. Out-of-pocket expenses. One solution for all your company spending.

Finance
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Pleo is a company that provides expense management and company card solutions for businesses. Their ultimate goal is to simplify and automate expense management processes, making it easier for businesses to handle expenses and financial transactions. Pleo's purpose revolves around offering a user-friendly platform and business cards that enable employees to make company purchases conveniently, while also providing businesses with real-time expense tracking and control. Through their services, they aim to improve financial transparency, enhance efficiency, and empower businesses to manage their expenses effectively, ultimately facilitating smoother financial operations for companies of all sizes.

Benefits

  • Healthcare provider in your country

  • 25 days leave

  • Flexible working hours: agree with your manager + block out your calendar

  • Wellbeing days when you need them

  • 24 weeks fully paid parental leave for primary caregiver