FAQs
What is the primary responsibility of the SME, Accounts Receivable FCC Division?
The primary responsibility involves proactively managing cash application projects/improvements across multiple business units, handling daily cash application functions, weekly cash reporting, and resolving unapplied and unidentified customer payments.
What type of environment will I be working in?
You will be working in a high-volume, fast-paced environment that uses multiple ERPs.
What systems will I need to use in this role?
You will need to access, research, and update customer records using multiple computer applications, systems, and resources.
What skills are necessary to perform well in this position?
Effective multitasking, research capabilities, strong organizational skills, and the ability to manage a virtual team are crucial for success in this role.
Will I be working with any third-party resources?
Yes, you will manage cash application processes that involve both Wolters Kluwer and third-party outsourced resources.
How are discrepancies in customer payments resolved?
The staff will take direct ownership of cash application for customer accounts and manage through the complete resolution of any payment or credit discrepancy issues.
Is there a team I will be managing in this role?
Yes, you will effectively manage a virtual cash application team, including both in-house and external resources.
What is the reporting structure for this position?
You will work closely with your leads and staff to oversee cash application functions and improvements across the division.