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Social Account Executive

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Lumanity

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Marketing
  • London

AI generated summary

  • You should have experience with influencer management tools like Klear, Facebook/Meta Business Manager, and social media management platforms such as Sprinklr, HeyOrca, or Hootsuite.
  • You will create and manage content, oversee channel publishing, assist with creative assets, handle paid social, nurture influencer partnerships, analyze performance, and ensure client satisfaction.

Requirements

  • Previous experience and familiarity with:
  • Influencer identification and management tools such as Klear
  • Facebook/Meta Business Manager and Ads Manager
  • Social Media management tools such as Sprinklr, HeyOrca, Hootsuite

Responsibilities

  • Content planning and creation – proactively contribute to brainstorms, ideation and strategy and take responsibility for content calendar creation/population. Write accurate and engaging copy for a range of clients across sectors and social platforms in line with brand tone of voice, the strategy in place, and platform best practice regarding tagging etc.
  • Channel management – publishing and scheduling of approved content in line with best practice and to the highest standards.
  • Creative asset production – assist with design briefing, production planning, capturing content in line with brief, management of feedback and amends with client and internal teams. Delivering on time, within budget and to the very highest standard.
  • Paid social – planning, setup, management and optimisation of paid social activity.
  • Influencer and Content Creator partnerships – support with influencer identification/vetting, benchmarking, relationship management, contact list updates. Help create client and influencer briefs, support negotiation and contracts. Deliver associated activity to the highest standard including events, chaperoning, gifting, content, community engagement.
  • Trends & Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and their applications, consuming media and monitoring activity online that we could learn from and apply in our work with clients, proactively share updates with colleagues on a regular basis.
  • Analytics and reporting – understand client and campaign KPIs and work with the team to report on social performance and provide recommendations.
  • Client service - play a clear role on each account, keeping the team and client contacts up to speed on your actions. Proactively manage client account admin to the highest standard – taking meeting notes, keeping trackers and tools up to date, circulating actions, monitoring deadlines and helping to drive campaign activity forward. Understand client roles, goals, the nature of their business and the issues affecting them as well as the roles of other Stripe team members you work with on accounts.
  • Profitability – work with account leads to quote third party costs and follow finance processes, complete timesheets on time and keeping budget and expense trackers up to date.
  • Knowledge sharing – proactively manage your own development by seeking out and sharing knowledge as well as participating in and asking for relevant training. Identify opportunities to gain new experience and work on new projects with the team, speaking up when you want to be involved. Showcase your work in team meetings and Stripe Spotlight.

FAQs

What is the main responsibility of a Social Account Executive at Stripe?

The main responsibility is to effectively manage client brand communities, create engaging social content, and measure social success in line with KPIs.

What types of content will I be responsible for creating?

You will write accurate and engaging copy for a range of clients across various sectors and social platforms, in line with brand tone of voice and strategy.

What tools do I need to be familiar with for this position?

You should have previous experience and familiarity with influencer identification and management tools like Klear, Facebook/Meta Business Manager and Ads Manager, and social media management tools such as Sprinklr, HeyOrca, or Hootsuite.

Is there any training provided for new employees?

Yes, Stripe offers fortnightly training, weekly coaching, and a leadership training programme to support employee development.

How many holidays do employees receive?

Employees receive 27 days of holiday plus bank holidays, with additional days based on length of service (up to 9 extra days per year).

Does Stripe offer any health and well-being benefits?

Yes, Stripe provides Vitality Private Healthcare insurance, a mental health wellbeing hub, and counselling support as part of their comprehensive benefits package.

What are the working hours like for this role?

While the role allows for flexible and part-time remote working, specific working hours are typically aligned with client needs and team collaboration.

Are there opportunities for professional development?

Yes, employees are encouraged to seek out and share knowledge, and Stripe provides opportunities for training and involvement in new projects.

What other employee benefits does Stripe offer?

Benefits include enhanced maternity and paternity pay, long service rewards, a Group Self Invested Personal Pension Plan, life insurance, a cycle to work scheme, and a profit-related bonus scheme.

How will my performance be evaluated in this role?

Your performance will be evaluated based on social performance metrics against client and campaign KPIs, as well as your contributions to team activities and client service.

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Lumanity

Incisive Thinking, Decisive Action

Science & Healthcare
Industry
1001-5000
Employees
2020
Founded Year

Mission & Purpose

Lumanity applies incisive thinking and decisive action to cut through complex situations and deliver transformative outcomes to accelerate and optimize access to medical advances. With deep experience in medical, commercial, and regulatory affairs, Lumanity transforms data and information into real-world insights and evidence that powers successful commercialization and empowers patients, providers, payers, and regulators to take timely and decisive action.