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Sommelier - Greek Restaurant

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a hospitality degree, wine diploma, 2+ years in a 5-star setting, international experience, wine knowledge, strong service skills, and flexibility to work varied shifts.
  • You will recommend wines, train staff, manage inventory, ensure compliance with standards, clear tables, operate the POS, assist guests, update the wine list, and perform closing duties.

Requirements

  • High School qualification or equivalent.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
  • Specific Diploma/Degree in wines and beverage.
  • Experience as Sommelier or Beverage Manager in a high-end restaurant with highest the levels of service is preferred.
  • A minimum of 2 years of experience working in a 5-star hotel environment.
  • International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
  • Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavor and fermentation process.
  • Ability to understand guest needs and expectations and to deliver superior customer service.
  • Experience in monitoring wine orders, stock and par level.
  • Creative, innovative and thinks outside the box.
  • Solid knowledge of restaurant service procedures and restaurant point of sales.
  • Verbal and written communication skills in English; Arabic or other languages are preferred.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Provide wine recommendations and pairings to guests, enhancing their dining experience with personalized service and knowledge.
  • Train restaurant/outlet and bar staff on wine selection, service techniques, and pairings
  • Oversee wine inventory, including ordering, storage, and rotation to ensure optimal quality and availability.
  • Understand and comply with all corporate and hotel policies and standard operating procedures. Ensure compliance with all health, safety and sanitation regulations
  • To communicate effectively with kitchen brigade and sommelier team
  • To serve all beverages according to the appropriate standards
  • To display excellent wine knowledge and be able to recommend and match appropriate wines with the chosen food
  • To ensure that all beverages are correctly charged
  • To ensure that all beverages are stored securely
  • To clear and reset glasses on tables to allow for efficient flow of service
  • To ensure that the cellar is kept clean and in the appropriate operational order at all times
  • Understand and operate the POS system
  • To assist by offering aperitif upon arrival of guests
  • To present the menus and take beverage orders
  • To attend and prepare pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
  • To ensure that mise en place levels are maintained accurately
  • To internally produce wine requisition in order to ensure appropriate action is taken in the absence of the Manager, followed by effective communication
  • To perform all duties related to restaurant closing shifts
  • To oversee the ordering and receiving of beverages before the end of shift so as to provide the correct level of stock in the absence of the sommelier
  • To ensure that the wine list and wines by the glass suggestions are consistently updated
  • To carry out any other reasonable, requests as directed by your manager
  • To attend any training deemed appropriate by your Head of Department.
  • Any other reasonable request as required by your manager appropriate for this position and to comply with all the MOHG policies and procedures.

FAQs

What is the primary responsibility of the Sommelier at Mandarin Oriental Downtown, Dubai?

The primary responsibility of the Sommelier is to support the Bar Manager/Head Bartender in creating the wine menu for all outlets, maintaining wine inventory, providing personalized wine recommendations, and ensuring a superior wine experience that complements the culinary offerings.

What qualifications are required for the Sommelier position?

The required qualifications include a High School qualification or equivalent, a Degree or Higher National Diploma in Hospitality/Hotel/Business Management, and a specific Diploma/Degree in wines and beverages. Experience as a Sommelier or Beverage Manager in a high-end restaurant is also preferred.

How many years of experience are needed to apply for this role?

A minimum of 2 years of experience working in a 5-star hotel environment is required.

Is international work experience necessary for this role?

Yes, international work experience in at least two of the following regions—Asia, Europe, North America, and preferably the Middle East—is preferred.

What type of knowledge is important for a Sommelier at this restaurant?

Extensive knowledge of wines, including details about grape varieties, harvest times, origin, structure, aroma, flavor, and fermentation processes, is important.

Are there specific skills required for this position?

Yes, the ideal candidate should possess strong interpersonal and communication skills, exceptional organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.

What kind of training will the Sommelier provide to staff?

The Sommelier will train restaurant/outlet and bar staff on wine selection, service techniques, and pairings to enhance the overall dining experience.

Will the Sommelier need to work during weekends and holidays?

Yes, there is a requirement for flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

What standards must be adhered to concerning health and safety?

The Sommelier must understand and comply with all corporate and hotel policies and standard operating procedures, ensuring compliance with health, safety, and sanitation regulations.

Is there a requirement for knowledge of any specific languages?

Verbal and written communication skills in English are necessary, and knowledge of Arabic or other languages is preferred.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.