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Sommelier - Talea

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You need a high school diploma, a degree in hospitality/business, a wine diploma (WSET/CMS), extensive sommelier experience, wine knowledge, and order monitoring skills.
  • You will recommend wines, maintain inventory, support service staff, monitor operational standards, analyze sales, and ensure proper wine storage and glassware condition.

Requirements

  • High School qualification or equivalent.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
  • Specific Diploma/Degree in wines and beverages (WSET, CMS).
  • Extensive experience as a Sommelier in a standalone restaurant with the highest level of service is preferred; previous resort experience is a benefit.
  • Extensive knowledge of wines, particularly details about grapes varieties, harvest times, the origin of the wine, structure, aroma, flavor, and fermentation process.
  • Experience in monitoring wine orders.

Responsibilities

  • Have a good understanding of the outlet's concept, menus, and all other facilities the hotel offers to recommend and verbally explain those to the guests.
  • Enforce and monitor that all operational standards, as per our policies, SOP, and quality measures are always in place.
  • Extensive knowledge of wines, particularly details about grapes varieties, harvest times, the origin of the wine, structure, aroma, flavor, and fermentation process.
  • Support the Assistant Manager and Supervisors in taking wine orders, serving and decanting wine, and if necessary, assisting in the service.
  • Support the Bar and Beverage Manager to create wine lists for all outlets and maintain and rotate wine stock levels.
  • Provide adequate wine suggestions depending on the guest preferences and give recommendations in a positive and friendly manner, by promoting and up-selling wines, if appropriate.
  • Maintain and organize appropriate stock levels and sufficient inventory for daily usage and monitor the wine cellar conditions to ensure optimal storage such as updating the bin numbers and following up with the corresponding beverage system.
  • Ensure all glass inventory and utensils needed for wine service are always in proper condition and list all broken items into the outlet breakage list and follow up on all maintenance defaults affecting service.
  • Constantly identify areas for improvement in service and beverage quality through member and guest’s comments, comment cards, and incident reports and share observations and recommendations with the Director of F&B and perform any other reasonable duties as required.
  • Carry out regular detailed analyses of wine-related sales throughout the hotel.

FAQs

What are the main responsibilities of a Sommelier at Talea?

The main responsibilities include understanding the outlet's concept and menus, enforcing operational standards, providing extensive wine knowledge, assisting in wine service, creating wine lists, suggesting wine to guests, maintaining inventory, and analyzing wine sales.

What qualifications are required for the Sommelier position?

Candidates should have a high school qualification or equivalent, a degree or higher national diploma in Hospitality, Hotel, or Business Management, and a specific diploma/degree in wines and beverages (WSET, CMS).

Is prior experience required for the Sommelier role?

Yes, extensive experience as a Sommelier in a standalone restaurant with high service standards is preferred, and previous resort experience is a benefit.

What skills are essential for a Sommelier at Talea?

Essential skills include extensive knowledge of wines, exceptional customer service abilities, wine order monitoring, and the ability to identify areas for service improvement.

Will I be involved in wine ordering and inventory management?

Yes, the Sommelier will support in monitoring wine orders, maintaining appropriate stock levels, and overseeing the wine cellar conditions.

How does the Sommelier assist in improving service quality?

The Sommelier constantly identifies areas for improvement based on guest comments and incident reports and shares observations with the Director of F&B.

Are there opportunities for professional development in this role?

Yes, the position allows for growth through extensive wine knowledge application and analysis of wine-related sales, contributing to ongoing professional development.

What type of environment will I be working in as a Sommelier?

You will be working in a high-service environment within a hospitality setting, specifically focused on wine service and guest relations.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.