FAQs
What are the main responsibilities of a Spa Therapist at Waldorf Astoria Dubai International Financial Centre?
The main responsibilities include providing professional treatments and services to guests, ensuring high standards of cleanliness, managing guest appointments, and maintaining overall guest satisfaction throughout their spa experience.
What qualifications are required for this position?
At least 1 year of experience as a spa therapist in the luxury hospitality industry is required, along with the ability to read, write, speak, and understand English effectively.
Is prior training required before starting this job?
Yes, attending Hilton trainings and monthly departmental meetings as required is part of the job for ongoing training and development.
How does the Spa Therapist ensure guest satisfaction?
A Spa Therapist ensures guest satisfaction by providing courteous and efficient service, accurately explaining treatment menus, and maintaining high standards of cleanliness and service quality.
What is the work environment like for a Spa Therapist at Waldorf Astoria?
The work environment is luxurious and focused on guest service, requiring attention to detail, teamwork, and commitment to maintaining the Waldorf standards throughout the spa facilities.
Are Spa Therapists responsible for managing appointments?
Yes, Spa Therapists are responsible for booking, changing, and cancelling appointments, as well as providing upselling of retail products.
Is there a focus on cleanliness in the role of a Spa Therapist?
Absolutely, maintaining high standards of cleanliness in the department and ensuring all areas, including locker rooms and lounges, are well-kept is crucial.
Can I expect to interact with guests frequently in this role?
Yes, frequent interaction with guests is essential, as you will greet them, orient them through facilities, and provide personalized services throughout their visit.