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Spa Therapist | Hilton Dubai Palm

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Hilton

25d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Healthcare
  • Dubai

AI generated summary

  • You need at least 1 year in spa or hospitality, strong English skills, experience in customer service, and the ability to handle problems and speak effectively in groups.
  • You will ensure cleanliness, assist guests, manage reservations, process billing, maintain fitness equipment, and provide exceptional service throughout the guest experience.

Requirements

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Experience in hospitality or customer service industry is required
  • Ability to read, write, speak and understand the English language to effectively communicate with guests
  • Ability to speak effectively in front of groups of customers or employees of organization
  • Ability to deal with problems involving several concrete variables in standardized situations
  • At least 1 year experience in the spa or hospitality industry
  • Experience in a resort or wellness related field

Responsibilities

  • Attending Hilton Trainings and monthly departmental meetings as required
  • To ensure high standards of cleanliness in the department
  • To report any maintenance issues to the Manager
  • Assist in all areas of the operations as requested by the Manager
  • To be fully aware of current and future services offered by the hotel
  • To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
  • Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
  • Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
  • Accurately process all billing and posting for spa and retail services: report any overages and shortages to the Manager
  • Accurately explain spa treatment menu and packages to guests
  • Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
  • Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
  • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
  • Ensure stocking of water and other beverages and set up and break down of beverage
  • Assisting guest and providing personal training session, if necessary
  • Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
  • To ensure audio-visual equipment is well maintained and in good condition
  • To ensure high standards of cleanliness in the department
  • Provides courteous and efficient guest service from point of arrival through check out
  • Orient the guests through our Fitness facility, greets guests and provides personal guest service

FAQs

What are the primary responsibilities of a Spa Therapist at Hilton Dubai Palm?

A Spa Therapist is responsible for providing professional treatments and services for guests, maintaining cleanliness and safety in the spa, ensuring guest satisfaction, managing appointments, and assisting in the operations of the spa.

Is experience in the hospitality or customer service industry required for this position?

Yes, experience in the hospitality or customer service industry is required for the Spa Therapist position.

What qualifications are necessary to apply for the Spa Therapist role?

A minimum of 1 year experience in the spa or hospitality industry, along with the ability to read, write, speak, and understand English, is necessary to apply for this role.

Are there training opportunities available for Spa Therapists?

Yes, Spa Therapists are required to attend Hilton Trainings and monthly departmental meetings as necessary.

What types of services will a Spa Therapist be expected to provide?

A Spa Therapist will provide body and facial treatments, massages, home care advice, and tours of the spa facilities.

How important is guest service in the role of a Spa Therapist?

Providing courteous and efficient guest service is crucial for a Spa Therapist, ensuring a positive experience from arrival to checkout.

Does this role require maintaining equipment and facilities?

Yes, the Spa Therapist is responsible for maintaining the fitness center equipment and ensuring cleanliness in locker rooms, lounges, steam/sauna rooms, and restrooms.

Are there opportunities for personal training sessions in this role?

Yes, Spa Therapists assist guests and may provide personal training sessions if necessary.

What personal attributes are important for a Spa Therapist at Hilton?

Attributes such as maintaining a positive attitude, effective communication skills, problem-solving abilities, and a commitment to high standards of cleanliness and service are important for a Spa Therapist.

Is prior experience in a resort or wellness-related field advantageous for this position?

Yes, having experience in a resort or wellness-related field would be advantageous for applicants seeking the Spa Therapist position.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay