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SPAR Duty Manager

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AF Blakemore & Son Ltd

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have management experience in food retail, excellent customer service skills, decision-making abilities, communication skills, a collaborative mindset, and a commitment to personal development.
  • You will support the Store Manager, oversee operations, manage staff, ensure security, handle cash tasks, enhance customer experience, and engage with the local community.

Requirements

  • Previous management or supervisor experience within a food retail or similar fast-paced operation
  • Committed to achieving and sustaining exceptional customer service standards
  • Able to plan, organise and prioritise effectively
  • Ability to communicate and influence at all levels
  • Able to take appropriate action and make decisions
  • Committed to promoting collaborative working
  • Enthusiastic and flexible with a positive attitude
  • Committed to developing own skills and apply learning to improve own performance

Responsibilities

  • Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
  • Assisting the Store Manager to deliver all store operations, objectives and KPI’s
  • Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
  • Carrying out performance management/absence management as appropriate
  • Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
  • Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
  • Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
  • Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Shawbirch; Telford
  • Adhering to all company policies and procedures and processes

FAQs

What is the hourly wage for the SPAR Duty Manager position?

The hourly wage for the SPAR Duty Manager position is £12.50, plus a bonus opportunity.

What are the typical working hours for this role?

The SPAR Duty Manager position typically requires 36 hours per week, with the possibility of working more hours when the store needs support, including various shifts such as evenings and weekends.

What skills are required for the Duty Manager position?

Required skills include previous management or supervisory experience in food retail or a similar fast-paced operation, exceptional customer service commitment, effective communication skills, decision-making abilities, and a positive, flexible attitude.

What kind of training and development opportunities are available for employees?

The company offers outstanding training and development opportunities to help employees grow their skills and capabilities in a highly supportive and multi-diverse culture.

Are there any employee benefits associated with this position?

Yes, employees are entitled to a variety of benefits, including enhanced maternity and paternity pay, holiday pay beyond statutory entitlements, flexible working hours, a company pension scheme, life insurance, a staff discount, and wellness support.

Is experience in retail required for this position?

Yes, candidates should have previous management or supervisory experience within food retail or a similar fast-paced operation.

Does the company provide support for employees' well-being?

Yes, the company offers well-being support, including access to emotional support, counselling, legal advice, and financial advice.

Is the company committed to an inclusive work environment?

Yes, the company is a Disability Confident Committed employer and is dedicated to creating a fair, inclusive workplace for all, offering a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

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AF Blakemore & Son Ltd

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.